UH Strongsville Urgent Care Partnering with Southwest General

"I wish there was an option to leave 0 stars. The most ridiculously incompetent people work here. I just wasted an hour of my time waiting for Jeanette to try to figure out how to use the computer. If she doesn't know how to register someone, why is she employed in that position? I will never return to this facility and I will be calling the Ombudsman on Monday to file this complaint. UH should be embarrassed to claim this site as part of their network!"

"I have been coming to this doctor office my entire life. The doctors are phenomenal and I used to love coming here, but I may now have to part ways and go elsewhere. I scheduled an appointment and when I arrived, they told me I did not have one (the lady at the desk was new and seemed to have issues with other peoples info as well). I waited for 1hr and 20min before even being taken into the back. The nurse was rude to me and told me "I understand your frustration, but she is running behind today". I found this incredibly disrespectful of my time and I told them I no longer had time to wait, as I was still 3rd in line behind the people in the back (and had somewhere else to be at 130).They didn't seem too happy that I chose to leave instead. Terrible experience unfortunately. I love the doctors here and it really is a shame."

"Shannon APRN was amazing and very informative. The nurse who took us back and the secretary were both very nice and respectful. They were able to take me for an xray quickly and the results came within the hour."

"I visited this urgent care this morning when it first opened due to an ongoing cough. From start to finish I had a great experience. The receptionist was polite. I was sitting waiting to be called back and so many people kept coming in, the receptionist did a great job interacting with everyone who came through the door and despite it being so busy she handled it extremely well. The nurse and PA (Sharon) I had was also very nice, thorough and asked appropriate questions. I applaud the staff at this urgent care for all they do especially during these difficult times. They truly care about their work and it shows. Keep up the good work!"