Cleveland Clinic Strongsville Express Care Clinic

"It's okay in some ways but watch out for the billing. The lab can be really expensive and unnecessary. We took our daughter to the urgent care due to 104F+ fever and 170 heartrate. My daughter was charged 536 dollars for have a coivd, rsv and strep test. We clearly told them she had strep and covid within a year, and they still wanted to test it saying if it's not virus then they will prescribe antibiotics. But all these tests went negative and they refused to give her antibiotics. Her fever kept coming back to 104F despite the use of Tylenol and Ibuprofen. We kept calling them for antibiotics but they refused it. We waited for three days and had to use an online doctor to pay 60 dollars to get the antibiotics. After just one day of antibiotics, my daughter had no recurring fever anymore. So, CC wasted our time and money. If it's viral, they cannot do anything. Now it's negative and not viral, they refuse to do anything. If antibiotics goes OTC, they probably can't rip people off. Health Care Reform is really in need. I called to neogotiate the bill but was told they charge more because they are cleveland clinic. But they didn't cure my daughter and my daughter could have life threatening risk if she kept 104F fever for too long and all other possible side effects. Finally some non cleveland clinic doctor saved her and we only paid 60 dollars."

"Don’t bother with using the “skip the line” feature, I’ve been waiting over an hour after using it."

"Wait time said 9 minutes. They *did* immediately take me back, however, once I was in a room it was a solid 60 minutes before someone came to see me. I left the room and tracked someone down. They said the online wait times aren't accurate. She also told me I have a sinus infection, even though I have the cough from heck, and nose isn't even stuffy. Refused to give me a chest xray even though I've had pneumonia 3 times in the last 4 years. Avoid this dump and go anywhere else. ****update**** a few hours later I felt worse so I went somewhere else. They immediately did a chest xray and I have PNEUMONIA. Thanks Cheryl for absolutely nothing. Get a new job!!!!"

"I went in with a very sore throat that radiated out to my ears. They swabbed my nose. The PA I saw a guy, said my result will be on the my chart ,he said your throat looks fine...he did not use a spatula to look, he literally said open, he looked, that was it. No lights needed for him, or for me to aaa... Then he left the room I was done with my visit. My charts came back with a negative results for covid ,negative results for flu A and flu B and negative for strep. Which is kind of funny because they never swabbed my throat for strep throat. Total scam. I didn't know you can swab my nose and figure out if I had strep throat. When I went over to UH urgent care she examined me, listened to my heart, looked inside my mouth back and forth, swabbed my throat and sure enough I have strep throat that required immediate antibiotic. My express care bill came already, watch and see if I pay for that scam. Horrible experience over and over. Actually ridiculous what they do."