CVS 6005 SOM Center Road, Willoughby, OH 44094

"This place is awful. My wife has been dealing with them for 3 weeks trying to get her asthma medication filled. She was given the run around over and over only to find out that they cannot even fill it there because her insurance requires her to go to a different pharmacy. WHY NOT SAY THAT 3 WEEKS AGO?! She would have just transferred it. The lines at the pharmacy are always horrendous and since they installed self checkout you won't find an employee anywhere either."

"Horrible customer service in the pharmacy. Not helpful at all. Very rude and lie as to when meds will be back in stock knowing that my prescription can not be transferred to another CVS. They all need re training."

"As much as I like shopping in CVS, this particular store is a nightmare. Recently - twice I went to pick up items, they were opened and clearly appeared used. Especially makeup. I brought it up the store rep''s attention and she was very rude to me. Saying that they don't look at the items while packing. And I should just return stuff if I don't want them. then just left the counter without completing the transaction. Will not be using this store again and will be moving my prescription preferences to another store. I get that the staff doesn't have to care but then if I'm spending my time and money to order or pick up, I trust the store to pack unopened items."

"Terrible customer service. Very curt and dismissive. They’ve had a prescription for two weeks and they keeps saying they do not have it. The Dr has sent the prescription over 4 times. They are absolutely incompetent."

"24 hour pharmacy here, they only close for a half hour for lunch, I dropped off 2 new prescriptions I hadn’t been here in years, I only had to wait for 10-15 minutes for my prescriptions."