Samaritan Behavioral Health - Substance Use Services

"HIPPA is obviously not a concern. If you are coming here your privacy is not important from what I have seen. They stood outside the waiting room with glass windows (heavy set bleached end hair therapist? Maybe) discussed the referral for a patient, that they read a book, discussed it was a kids first day of school, discussed how the child struggles to stay focused, how they worked on helpful hands not hurtful hands, and deep breathing techniques. This is all while multiple patient families are sitting there with the door wide open, to hear everything."

"I suffered from bipolar 1 PTSD manic depression and HIV The doctors stated that they have cured all of them illnesses on my medical file and to social security disability I'm pretty sure that is medical malpractice and a lie with no medication my recommendation is nobody goes to this facility if you want real help"

"I was referred here by my PCP to see a therapist. Everyone was great except for Daniel who did my “assessment” to refer me to a therapist. He was very rude, disrespectful, and judge mental during the entire process of him asking me questions. He made snide remarks to my responses on the paper I filled out, as well as my verbal responses to the questions he was asking me. The whole situation with him made me feel uncomfortable, and angry, and I couldn’t wait to leave…needless to say, I will not be coming back to see a therapist because of this experience. Daniel, if you see this, DO BETTER!!!"

"I was referred to this facility for psychiatry and counseling assistance. My experience thus far has been very poor. I was seen by the intake specialist and then was scheduled for an appointment with Anida, a counselor at this location. I called and left messages with Anida and the front desk multiples times, asking to be seen sooner due to an impending mental health crisis. None of my calls have been returned. I understand if there was no other appointment availability, but a call back with an update would have been appreciated. I was apprehensive as is about seeing a counselor and this entire experience has made me lose trust and faith that my counselor and this facility has my best interest at heart. I switched to the Eaton Samaritan Behavioral Health where communication appears to be impeccable. During my record transfer to the Eaton office, there was a longer than expected delay in transferring my records. As a registered nurse myself, I am certain this is not the standard of care for mental health patients, especially those in a potential mental health crisis. I advise - DO NOT GO TO THIS FACILITY."

"In my opinion, based on my insurance and medication manufacturers' info, Rachel Diaz prescribes a high dosage of medication for my stepdaughter. With such high levels, our insurance sends constant alerts stating the dosage is too high and to speak with the doctor. She also prescribed 2 sedatives that cannot be taken together as they can be fatal. The medication interactions state “avoid combinations; the risk of the interaction outweighs the benefit.” She put her on 2 sedatives and a stimulant at the same time. In my opinion, if you met and spent real time with my stepdaughter, you can see that she doesn’t need it. Pushing new medications when you feel it’s not needed is frustrating because you can see the zombie-like mental state when she’s usually giggling and talking. She is a zombie while on the medication. When her mom forgets to send it with her, you can see a huge difference in her! I feel there is an impulse control issue that she struggles with while in her other parent's care. Which results in her other parent wanting her to be on medication and telling her that she has anxiety and that she’s hyper. We don’t have these issues in our care so I feel that she is being medicated instead of getting to the root of the problem which I believe is just a discipline and respect issue in the other parent's care. So, in my opinion, I wouldn’t recommend her."