Elara Caring 5966 Heisley Road, Mentor, OH 44060

"I Have been with Elora Health Care since December 26. The overall care I have recieved was wonderful. From Intake to Discharge was in my opinion exemplary. Nursing. PT, Ot, were very helpful as well as the the staff who would contact me on days that I did not have scheduled apts. With them. This agency runs like a well oiled machine. HUGE THANK YOU TO ALL WHO CARED FOR ME."

"As Client Care Coordinator at Home Instead (Parma & North Olmsted), working with John and Vicki at Elara Caring has been a great experience. We mutually serve a client who is receiving hospice support through Elara and home care from our Home Instead Care Pros. I’ve seen first-hand the individualized care that Elara offers, and, in my mind, that makes them a top choice for families needing home hospice support. John and Vicki are easy to communicate with and have really helped the family take full advantage of the hospice services available to them. I will continue to refer my clients to John and Vicki"

"I just signed up with this organization for Home Care and was promised two weeks ago for a physical therapist and a nurse. I finally got the nurse and was supposed to have three visits a week and have only received one. Did not get physical therapy scheduled until I called and complained. When I complained, I got a person that acted like they could care less about my situation. When I asked for a supervisor I was cut off. I did finally have a nurse call that was going to schedule a visit at 7 o’clock at night. I don’t think so. I am a senior and need my rest at night. The only reason he was scheduled is due to my complaint. I don’t know what has happened to this organization, but it has gone downhill. I had them once before and they were good. If my situation does not get straightened out, I will be looking for another Home Care."

"Some nurses much better than others for sure. One of the nurses showed up hours late on several occasions. Same nurse changed bandages on open cut then threw her gloves on my dining room table. I requested she put in trash can 2 feet away. She was slow and talked non stop, felt like she was looking for more hours/money. My original paperwork indicated there would be no charges. They are now sending me bills. When I ended the treatments on my surgeons suggestion Elara called me non stop, to point of harassment... I would not answer after the first call I do not recommend, Cleveland Clinic uses them."