Perrysburg Family Physicians LLC

"If I could leave 0 stars I would. This place does not GAF about their patients. I have waited 2hrs for my appt before, while in the wait room saw someone who DROVE 2hrs to their appt get told that “your doctor isn’t here today and we have no room for your appt.” No empathy no refund no compensation THEY DO NOT CARE! I once had a doctor who refused to give me birth control bc he’s Catholic and it’s a sin for women to be in control of their bodies and then gave me a lecture for an hour. They aren’t open long enough hours wise, they speak to you flatly when they did something in the wrong, will put your prescription refills at the wrong address bc they don’t even know how to follow simple directions.. this place is UNBELIEVABLE! If they’re running late they won’t even call you before hand. Clear out your WHOLE DAY if you plan to go with this place. — UPDATE: 4 months later came back to get a simple ear cleaning, my doctor wasn’t even here and they didn’t tell me after I waited 45 minutes, and I’m not gonna let some random person I don’t know do a careful procedure on me so I ended up leaving to reschedule. Honestly, if that nurse I like wasn’t here I wouldn’t be here. They don’t even care to call you an hour before your appt to let you know you’re person won’t be there. They don’t care at all."

"I used to see Dr. neiswander for YEARS only ever had to pay my copay and received excellent care. Now they apparently merged with Toledo Clinic and don't accept my insurance or something because I get charged my copay and also $200 in a bill that comes to my house from TC. ( I wasn't told for 4 visits so I have an insane bill that came to my house I wasn't expecting ) I brought it to billings attention wondering what this bill was since I wasn't told ANYTHING about them merging when I made my appointment. Linda in billing was so kind to tell me it's my problem that I don't know anything about my insurance. Dr. Ben Swartz is an amazing doctor and I have no bad words to say about him but this office is an absolute joke. The ladies are incompetent and rude! I brought my boyfriend here because of how amazing Dr. Swartz is and the ladies have been so rude to him saying the doctor wouldn't see him anymore because he had to cancel twice due to work ( he works for the railroad and I informed them of this before he was a patient and they said it was no problem ) the Dr quickly took care of it when I brought it to his attention but now he's getting into a new job and needed some records, Connie was unprofessional and nasty as he was trying to collect the records he needed. We haven't been here since March and after me having to go get his records today and half of the things we needed not even being there, AND the rude phone call, we won't be back at all. I wish Dr. Swartz didn't work at this office because I'd go anywhere else to see him."

"Years ago this was an excellent group, however in the last several years it's been increasingly difficult getting an appointment or the wait time to see doctor is 30+minutes, even for Tele-health visits you must wait! On several occasions I was referred to specialists that were not even in network. Now after over 20 years with my pcp they don't accept my insurance and don't bother informing me. Staff seem overworked, always seem over booked. Change isn't always good. Very disappointed."

"Dr. Herring is a very nice doctor and will take the time to ask questions. However, he does not fill his prescriptions on time. It's frustrating when you only have a 30-day supply, and you have to constantly hound your doctor for a refill. It's been multiple times where I sent the doctor a message 7 days in advance and it still hasn't reached the pharmacy. One time I had to call/message 7 times to finally get it. Fix that issue and I'd rate Dr. Herring 4/5"

"I was recently established as a pt of Dr. Herring. I had seen him first week of March. He seemed nice enough. He ordered some blood work due to the last panel I had was abnormal. The office told me they would call back either way. I called 4 days later and was assured he had signed off on blood work and someone would call me. Never received a call. I had to call my specialist to find the blood work and interpret. Then after dealing with an illness all weekend, I called Monday when the office opened asking for a sick call appointment. I was told " we don't do sick calls because too many of our staff has been getting sick from patients so we are short staffed" She did offer a telehealth visit however I needed seen due to my symptoms. Went to urgent care the same day and tested positive for strep throat after being swabbed, and was prescribed an antibiotic. Isn't that what a PCP is for? I would understand not seeing patients in the heat of covid but this is March 2022 so I'm somewhat unclear on why they wouldn't see a sick patient. Healthy patients have no reason to go aside from routine physicals. Unfortunately, I am now having to find a new PCP that will see me when and if I'm ill."