Donatos Pizza

"The food is decent, but the service is absolutely terrible. They always quote a time and are late by at least 30 minutes. Tonight we ordered delivery & a woman called 30 minutes after placing the order to say that their drivers were all busy and they had to use door dash to deliver and needed me to switch from cash to a card. Not a big deal. I went to ask for the delivery time and she hung up on me. I call back and go through hoops because their customer service isn't in-house. Finally get the where they were super rude and then said the delivery was going to be 45 minutes later than the originally quoted time."

"Every time I order from there, there is an issue...every time. "Well don't order from there!" I don't for about a year, then give it a chance, and to my complete shock, the orders are incorrect again. It boggles my mind. Hope you don't want something pie cut here! Don't be fooled by their "crust to crust toppings" either. Apparently that means sparsely scattered. Pizza arrives cold too. Like what??? Cherry on top? They give you an exact time your pizza is supposed to arrive. Idk who thought that was a good idea since life happens and things change, but if you want to wait around an extra 20 minutes past the time they give you, then you'll love ordering from this place. Plenty of other (actually good) pizza joints in Lakewood, spare yourself the joyous ordering experience here."

"What has happened to this place? The pizza is just getting worse and worse. “Thrown together” is the phrase that comes to mind. Delivery is horrible. They tell you a time and often are half hour or more late. And that’s only if you call. Have gotten pizza here for years, but the quality and delivery delays are leading me to want a new place."

"I had called and ordered delivery on my girlfriend's birthday the day after Christmas. The pizza was never delivered, but they told me it was. Could not even get a refund, had to take a store credit instead. Fast forward to January 1st. We use our store credit for an even more "simple" order. I am typing this while I'm still waiting for food to arrive. It has been 2 hours since I ordered."

"Old school pizza shop, great thin crust pizza. New twist for me on the Hawaiian with almonds and cinnamon dusting, very different and delicious. Don't knock it till you try it. Been around forever and the pizza is still great"