University Hospital Parma OH 6707 Powers Boulevard, Parma, OH 44129

"Top rate care from housekeeping, to STNA to nursing and social workers. Everyone was courteous, compassionate and understanding. A hospital stay can be frightening but the Parma UH staff goes above and beyond making patients feel at ease. Thank you from the bottom of my heart for making the hospital experience very tolerable."

"I have never had a problem when I have come here, but the triage nurse this evening was rude in the way she approached me and called my family member. You’re supposed to be empathetic and expressing bad attitude toward patient and patient family isn’t tolerable to me nor should it be to anyone. This nurse should be corrected on this because if I come here again, just like this time I will not stay shut! If you work in medicine the attitude you’re supposed to portray is kindness, caring, patient, EMPATHETIC! And the attitude should be left at the door once your shift starts! Btw this was the emergency dept, everything else thus far I have had no problem. If you guys improve this, it’s possible that my attitude and rating may change!"

"I am transgender well bot anymore. I just had surgery here and am still healing up, but the staff here is amazing, and the first day I am here, the food was good. 5 stars on everything for me. I have more post ops to do besides bottom surgery and I would like to try and complete them here if I can. But neatless to say I am here for 7 days and it will go by fast with how on point and fast the team is ready to help. Also the friendliness team I seen yet. I can't wait to come back for top surgery. But so far no complaints from me."

"If you value your health please don't go to this ER. Based on separate visits I've done some of the women working the front desk are very rude; it seems like they don't care anymore. I've even had and altercation with a "triage nurse" out of desperation because I was scared and felt like they were ignoring my name on their so called list just to be triaged which is the first step of care; and I understood that you would then be sent back to the waiting area afterwards. I felt so invalidated and that my health concerns were not important to them. My mom's second language is English so out of anger she said the word "disrespectful" in Spanish and the nurse told her "how about you say it to me in English". There was so much more with this person that I had chest pains afterwards, which made things worst. Do yourself a favor and take the longer ride to Fairview Hospital. And to the nurse that said you don't have anything emergent happening; Fairview listened to my concerns and even found the cause of my symptoms which was a rare case of pneumonia and were so prompt with their treatment. Please do better."

"Hospital visit experiences vary according to what a person is experiencing going into the hospital. Having said that, I was very pleased with the level of care, attention, and comfort that I was treated with during an overnight stay recently. The admitting RN, Lynette, was very comforting and I felt that I was being cared for by a family member. In the morning Natty Friese took over and picked up right where Lynette left off. Nothing but great things to say about them and the rest of the staff there during my brief stay."