Jimmy John's 5071 Deerfield Boulevard, Mason, OH 45040

"I placed an order online however the third party delivery service could not deliver the order by the time I needed it. I tried to switch the order to pick up online but the online system would not allow it. I called the store and they took my order over the phone regardless of being in the middle of lunch time and they told me they would have it ready for pickup within the time frame that I needed. I was told my order of 13 sandwiches was too large for the system to accept it to be a pickup order as it was considered a catering sized order. It was frustrating, but not blaming the store workers for the online system. The staff was friendly and took an order on the short notice ,food was fresh and good."

"My last visit was uncharacteristically slow. The cashier was very quick but the sandwich makers were in no rush. In fact, one was off talking when my order needed to be completed. Then they marked the wrong number item on the wrapper and I had them double check what they made. The food was up to standard but I was surprised by the service. Never in the last ten years have my visits been anything but reliable, fast service."

"I usually love JJs but today was rough. The tuna tasted like straight salt block to the point I threw away half the sandwich. What a waste. I feel like it’s difficult for them to standardize the taste, consistency and sodium on the tuna for whatever reason. I will go back to Jersey Mike’s. Also, the music when I was in today was totally inappropriate for a professional restaurant, f-words flying all over the place while I’m watching the sandwich made. Cringe."

"I love Jimmy John’s but this location is gross. It’s dirty. The bathroom was dirty, the tables were dirty even though we were the only customers and there were at least four staff members, mostly standing around and some on their phones. The service was unfriendly and honestly I hope I don’t get food poisoning."

"As annoying as it is- ALWAYS check your sandwich before leaving this place. I ordered a veggie with extra pickles, to go... got home and my sandwich was ✨spicy✨. Somehow when I said “pickles” they heard “hot peppers”. Like this sandwich was LOADED with hot peppers..... no pickles in sight. Very very very disappointed to say the least."