Panera Bread,

11033 Reed Hartman Highway, Blue Ash, OH 45242

"If I order chicken noodle soup I spect CHICKEN & NOODLES in my soup . If you’re only going to serve me the soup with no chicken or noodles at that point just cancel my order and say it sold out . - The soup is salty and cold . Also for the short guy saying “no hablo espańol” I don’t need your “funny” sarcasm, instead just do your job because people already frustrated to be waiting for their food ."

"We visited Panera Bread about two weeks ago and were completely disappointed by the taste and quality of the food. Our family ordered chicken noodle soup, and it was horrible in terms of taste, it seemed like unfresh canned soup rather than freshly made. Although the green goodness salad was good and fresh, the soup was a disaster. I do not recommend ordering soup at this particular location to anybody"

"So I’m a regular here I order from DoorDash or the app daily. I also called every day because I have a specific way I like my grilled cheese done and the times I’ve been there I’ve seen different faces so I always call to make sure it will be done correctly since on DoorDash or their app, I’m not able to leave a note. I usually I’ll take a lot from a restaurant because I used to be a general manager, so I completely understand the struggles a restaurant goes through, but this one specific manager that I just spoke to has been rude not once but twice now. I called in because I haven’t been getting enough noodles and chicken in my chicken noodle soup when I called the phone rang for a very long time and then someone picked it up and hung up so I gave it a few minutes and I called back and the manager answered Didn’t know that at first so I had asked to speak to a manager, and he already had an attitude behind his tone and when I told him what happened, he tried to tell me that that’s not how it went down and kept talking over me and interrupting me and saying something about being busy or whatnot. What I hate more than anything is a stuck up rude Manager and that is the impression that this specific Manager has given me and it sucks because I do love the food there hence as to why I order from there every single day but if that’s how regulars are going to be treated which he knew who I was then I’d hate to see how new cx get treated but clearly he doesn’t care to lose cx."

"I used to order here a lot, even ordered delivery pretty often, it was just easier than leaving the office. I have always had problems with them not reading my order. I always ask for butter for my baguette, but they didnt bring it. I didn't bring it up as an issue to them, because it's a minimal thing, and I don't like to complain - I didn'twant someone to have to drive all the way back here just for butter. I haven't ordered delivery in a while (it was pricey), but went for it today. I got a half salad half sandwich. Again, they forgot the butter for the baguette. Then I found a bug in my salad. I lost my appetite immediately. And sent an email in to tell them. About 45 minutes later, another delivery guy drops off an order for me. They did not respond to my email at all (no reply or call), but just sent another salad and baguette. (Who wants to eat more of something when they found a bug in it?). I know those things happen more often than we want to think about in a restaurant, I just did not even want it, so it was just a waste. Even more, inside the bag, they had another separate bag with about 30 butter packets. I obviously don't need that much butter for 1 baguette. I thought that was very rude. (Here, you want butter? Here's tons of butter.) I am pretty forgiving, but after not getting any response and a bag of butter shoved at me, I felt like they were just mocking me. The food isn't that good anyways, and overpriced. Bleh."