Jimmy John's 11493 Princeton Pike, Springdale, OH 45246

"Sold me expired lemonade from the refrigerator. Service was very slow."

"★★★★★ Food quality ★★★★★ Service ★★★★★ Ambiance ★★★★★ Value ★★★★★ Menu selection ★★★★★ Location/Accessibility ★★★★★ Overall experience A few weeks ago, I decided to treat my coworkers to lunch at Jimmy John's, following the recommendation of my colleague SP, who considers JJ's to be her go-to sandwich spot. Despite extending the invitation to multiple coworkers, only SP accepted, so we browsed the restaurant's expansive menu on their website and quickly settled on our preferred sandwiches. I opted for the #4 Turkey Tom, while SP went with the #6 The Veggie. Since we were in the midst of a busy workday, we opted for the pickup option, and were pleased to discover that this particular JJ's location was just two miles away from our workplace. As I pulled into the restaurant's parking lot, I couldn't help but notice how empty it was during the typically busy lunch hour. However, once I stepped inside, I found myself in a cozy dining hall where all the tables and seats were arranged neatly on the side of one long wall, reminiscent of a museum exhibit. The decor on the walls was minimal but tasteful, resembling a work of art, and the walls themselves had a unique aesthetic appeal. The counter was located opposite the wall of tables, and was staffed by a friendly young woman who quickly and efficiently handed me my order, which was placed in a generic paper bag, with each sandwich thoughtfully wrapped in JJ's branded wax paper. Turning my attention to the food, I eagerly opened my #4 Turkey Tom to reveal a fresh and delicious sandwich. The ingredients were all expertly arranged, with the turkey, lettuce, tomato, cucumber, hot pepper, onion, oregano and basil, and HELLMANN’S® Mayonnaise nestled snugly between two slices of French bread. Each flavor was distinct and well-defined, yet combined perfectly to create a harmonious taste profile. The bread was soft and slightly sweet, the veggies were crisp and fresh, and the turkey was savory and satisfying. The HELLMANN’S® Mayonnaise added a light and complementary touch, while the oregano and basil added a pleasing herbal aroma. Sipping from my regular Fountain Diet Coke® provided a refreshing accompaniment to each delicious bite, and I thoroughly enjoyed every aspect of my sandwich. It was a truly satisfying meal that I would rate a perfect 5/5. As for SP's #6 The Veggie, it was also a delicious masterpiece. It featured French bread, Provolone, avocado spread, cucumber, lettuce, and tomato, all without mayo. In addition, SP ordered a 20oz Bottle Sprite® and a bag of Jalapeño Jimmy Chips®, which we were both eager to sample. SP was effusive in her praise for the sandwich, describing it as fresh, flavorful, and satisfying, despite the absence of any meat. Her enthusiasm was contagious, and I couldn't wait to try the sandwich for myself during my next visit. After finishing her sandwich in record time, SP opened the bag of Jalapeño Jimmy Chips® and offered me some to sample. We both marveled at the savory and delicious taste, wondering what secret ingredients the chips might contain. Overall, JJ's proved to be a great value, offering cheap and delicious sandwiches that are fully customizable to suit each customer's preferences. The restaurant's menu is extensive, and the staff is friendly and welcoming. Additionally, the interior is clean and well-maintained, providing a cozy and inviting space in which to enjoy a meal. While I did come across some negative reviews about the attitude of the staff, I personally experienced nothing but polite and efficient service during my visit. SP's recommendation of the restaurant did not disappoint, and I am grateful for her expertise and knowledge in the culinary world. I will continue to rely on SP's culinary guidance in the future!"

"WORST EXPERIENCE EVER . General manager is trash. Went into this place havin the best day and left havin the worst. Me and my fiancé were spoken too like the worst people in the world because you used JIMMY JOHNS APP to place a free reward . We were told he canceled our orders with no reasoning but “yeah that was me” and when I asked for someone higher to speak to, he laughed and said he was the general manager . As my fiancé was upset, she told him we would head somewhere else as we left and his response to us was a laugh and a “have a good day though” . Please people, if you want to be treated like a HUMAN being and know your gonna get the food PROMISED to you on the app , don’t come to this location…"

"Can't give zero stars, so have to settle for one. I ordered a Little John Combo #4 and added cheese. Total bill was $9.65. My sub included one piece of turkey and one piece of cheese and was supposed to include mayo (it didn't). No thanks Jimmy John's, will NEVER go back. Plenty of other choices locally (one just a few doors down too)."

"I placed a order for deliver and waited over an hour and a half. After and hour and a half went by I called the store and was told it would be another 30 minutes before I could get my food. So I requested a refund. I really wanted jimmy John so I went to the store to place the same exact order. I even let them know I was the person on the phone and wanted the same exact sandwich I placed the online order for. After some confusion on their part they finally understood I wanted the same exact sandwich I order online for delivery. They proceeded to tell me that they only had three people working (two in store and one driver). I can understand being short staffed. I was not rude or confrontational in anyway with the store staff over the phone or in person. I really enjoy the taste of Jimmy John’s subs, I enjoy it so much that I still chose to get my sub from there when they have a Jersey Mike’s in the same parking lot. My experience today has definitely left a bad taste in my mouth about Jimmy John’s customer service. I wanted to leave this leave this review on telljj.com however the website was/is down."