Wendy's,

5330 Ridge Ave, Cincinnati, OH 45213, United States

"The young lady at the counter was friendly and quick to take my order. The food came out quickly, and was some of the freshest I've ever had from any Wendy's. Great location, I will come back soon."

"The food is getting better and the service is so much better than it use to be. You honestly feel like your a customer again. Thank you Wendys!"

"November 14 we ordered at the window to take home. The French fries were so bad we threw them out. Now to me Wendy’s has the best/hottest fries. These had a very weird taste and definitely not hot. It concerned me because my grandson ate two (at once) and then told me they tasted weird."

"Crazy disappointing experience. Bought a chicken sandwich meal and some nuggets, but the sandwich was raw. It happens, I guess. Could make someone seriously ill, but ok. Called and was told that refunds can only be made in person. Ok, no problem. Returned (with raw chicken sandwich) to restaurant. To be clear, the woman I spoke with, Maya, didn't say I had to bring the sandwich or anything else back, I just offered so they could see. Drove 20 minutes back to the restaurant, and she acknowledged the sandwich was raw and said, "I'm sorry, I have someone new there." Alright, that also happens I guess, but maybe the training/oversight could use some serious work. Asked for a refund and a coupon for a new sandwich. Was given a refund for the sandwich only. I asked for a full refund and was told I'd need to go home, get the rest of the meal, and return for a full refund. That's a 40 minute round trip. I said I wasn't going to do that and said I needed a full refund. Manager, Maya, refused, saying she needed the full meal. Asked Maya for her GM info and she declined. No phone, no email, nothing. Asked for the number for corporate and she said no. I began looking up the number for corporate (which was closed, this was 10 PM), and Maya said I had to move from the window. I said I'd be happy to if they made a refund, at which point she became combative and said if I didn't have all the food she wouldn't issue anything. I said she clearly could issue a refund as she had just done so for the sandwich, at which point she threatened to call the police. Honestly, I came into this thinking, "these things happen" but just ended up talking to someone more interested in giving a pointlessly terrible experience than just doing the easy and right thing. I mean, it's about 16 bucks, you know? At least don't steal my money and be a jerk to me, please. I don't understand why someone would get more satisfaction out of screwing over a stranger who hadn't done anything to them rather than doing the right thing by another human being."