Jimmy John's,

2364 Kings Center Court, Mason, OH 45040

"I filed my original complaint on 1/7 on the Jimmy John’s website and got the common we are sorry email with the promise that someone would be reaching out but here it is over 12 days later and nothing! Horrible food and even worse customer service!"

"Freaky fast! I ordered at the drive thru and was out of line within 2-3 minutes total. This was the 3rd location in 1 week in 3 different states for the same Turkey unwich. Food was consistent at each location, as it should be for a franchise."

"My daughter used to work for our local JJ so we’re very familiar with how these should be made. It was so soggy and gross I couldn’t eat half of it and that’s such a waste of money. Thankful this isn’t the one by us at home."

"8.5.22: Today was probably the worst restaurant experience I have ever had. I arrived at Jimmy John's in Kings Mills at 12:32 pm. I wanted to go in to order, but as I got out of my car, 2 employees were taping a sign to the door that said drive-thru only. I got back in my car, and drove around to the drive-thru. There were 4 cars ahead of me. My receipt shows 12:59 as the time stamp. I did have to pull-up to the window to place my order, due to truck noise in the parking lot, and paid right away. Then I sat and waited, and waited and waited. 6 cars behind me got tired of waiting and left. At 1:10 pm, I honked my horn to get someone's attention. I asked what was going on and where was my order? The guy said the dining room was packed. I mentioned the sign on the door, and he looked confused. A few minutes later, a girl came to the window with my order, it was now 1:15 pm. I told the girl how frustrated I was with the wait. She stated the lobby was packed. Curious, I drive back around the building, parked my car and opened the door to see 4 employees standing behind the counter, 1 person eating in the restaurant, and the rest of the restaurant empty. When I got back to work and opened my sandwich...it wasn't what I ordered! I called the restaurant and Mike the manager was horribly rude when I asked for a refund. He had a ton of excuses that contradicted each other. When I demanded a refund, he told me I was the reason people didn't want to work in a restaurant and hung up. I tried to call back, but they didn't answer the phone. I tried to call the corporate customer service number, but had to leave a message. 43 minutes for a turkey sandwich at Jimmy Johns is not freaky fast, it is freakin ridiculous!!!"