Arby's

"Stood by the front register while 1 employee was working the drive thru and 1 employee was getting food for the drive thru. We stood there for about five minutes b4 one of them called for another girl to come up front to the counter. One of them looked rite at us when we walked in. All I can say is, food was fresh and hot! Customer service is lacking!"

"They got into it with a doordasher and said that they aren't priority and to leave the store. There was a drive thru complaint that was dealt inappropriately by the same boy that asked the Doordash lady to leave restaurant. Management is poor and no proper training in customer communication. Employees are trying to run it like they want it to be. Common with franchisees when they just sit back and collect money and don't actually visit the establishment. Sad that this place is failing fast."

"I enjoyed my number #14, Beth said her beef and cheddar didn't have red sauce on it. She had to put arbys sauce on it, she said,"it's not the same. The red sauce is like a French sauce, and arbys sauce is like BBQ.""

"The service tonight was extremely slow. I originally tried to go through the drive-through, but it didn’t seem like it was moving. I came into the restaurant and there were about four employees. Two were working the drive-through one cooking and one other maybe cooking. Only one register was working. The service was extremely slow and the staff didn’t seem to have a sense of urgency. I think sloths move faster than this staff!!!"

"Went through the drive thru, ordered two French dips and two small curly fries. Total tab quite high over $17. Understanding Arby's is notoriously on the high end of course, and the current status of inflation I expected a hefty price tag. What I did not expect was the pitifully small French dips. They are half the size they previously were, containing barely any roast beef and a small shred of swiss cheese. If you are going to tax your customers with the cost, the least you could do is provide a decent sized sandwich. I have purchased these sandwiches from various Arby's locations for many years. It was shocking when I got home, unwrapped them to see the mini bun with barely any roast beef. To shrink your offerings AND continue to jack prices is deplorable. The picture can't convey how small this sandwich was, super tiny. Never again"