Cassano's Pizza King

"Was told online that my order would be ready in 30 minutes. I walked in 28 minutes later and was told that my order still had 20 minutes to go. I wouldn't have had an issue at all to have picked up my order an hour or even an hour and a half after placing it. However I do have an issue with the 20 minute layover. We ordered food from several places. Each of the other establishments gave shorter ready times and came through on those orders. Cassano's not only fell short, but hadn't even started on the order. (There was only a personal pie in the oven when I walked in). If wait times are longer, that's fine. Underpromise and overdeliver. Don't overpromise and underdeliver. There are usually already delivery and timing issues here. This will likely be our last time ordering."

"I love the pizza and this location. But the guy that met us at the counter to take our order this evening literally tried to talk us out of ordering. I get that it's a stressful Saturday evening, but you shouldn't make your customers feel like they're an inconvenience!"

"I spent almost 2 weeks attempting to talk to a Human the last Horrible Pizza I received to receive Credit. It's not worth going thru that again. Does Ron Moody even exist, the voice mail that answered when I called before. When Cassanos returned my phone calls, Caller ID either showed Restricted Call or Tisha's Haven???? What the Heck's up with that?? ........... Cassanos has been my favorite pizza for decades, not any longer. Ordered pizza from Centerville location for delivery a couple weeks ago, always request Well-Done. Pizza arrived Cold with completely unbaked, soggy crust - inedible. Finally got Credit for this pizza. Decided to try one more time last night; edges were very well-done perfectly but the rest of pizza was Undone & Soggy AGAIN! Not sure if it's this S. Main St., Centerville location or all of Cassanos but you should be Ashamed! Horrible Pizza."

"Cassano's has one of the most unique, crispy thin crust pizza's. The salty aspect was missing this time, but It's still great! You know a pizza is good when you can just order cheese. I wouldn't say this is the best Cassano's location, but we definitely will be back when we are in this area."

"First of all, my order took an hour to get here and on a Thursday night, there is no way that it should take that long. My Mother and my Aunt used to work for Cassano's. When I was a young girl I had the honor to meet Big Vic when I was sitting at the table waiting for my Mom to get off work at store #1. Back then, the focus was on Excellent Product every time and Excellent Customer Service. I do not know what happened to this philosophy, but now it is a miracle that Cassano's is still in business. I ordered an XL DELUXE pizza with extra cheese and a small pizza, light on the sauce, with extra cheese. Both pizzas were burnt, cold, and the XL DELUXE was made with just cheese and NO DELUXE TOPPINGS. The small pizza was for my 5 year old. He has Autism and will only eat pizza that is made a certain way. THIS IS UNACCEPTABLE!! BIG VIC WOULD TURN OVER IN HIS GRAVE IF HE KNEW THAT HIS CUSTOMERS ARE SUBJECTED TO THIS INCOMPETENCE IN HIS STORES."