Delaware Pet Stuff

"Everyone there is so friendly and helpful. I never have to worry about the care my cat is receiving!"

"This place has always been 5 stars and I have used their services for years and years for my dogs and my cat, people are very friendly and great groomers! So I got a new puppy yorkshire 4.5 lbs and took him there for his 1st groom at 9 weeks old. I went to pick him up and a very unhappy young woman brought him to me, and said he was very wiggly and was acting scared and it took 2 people to groom him and that I should have got him used to grooming before I brought him there,I was like ok....but he is 9 weeks old and I just got him? Just a very strange experience. So the next 2 times I take to a different groomer and then he was doing much better being groomed as he got older so I made a online appt thinking it would be ok to take him back, but then I got a very surprising phone call from the same unhappy groomer asking if I had taken him to another groomer since he had been there, because if I hadn't his fur would probably be to matted up for them to handle, I then said yes, he has been to the groomers and his hair was not matted at all. Pause...ummmm I still think we better not do it because of how he acted last time...you mean when he was at your place at 9 weeks old and 4.5 lbs? So you are saying I should find another groomer? Umm yes, that's would be best!! LOL omg that was the most ridiculous thing I have ever heard. I said fine and hung up. Later I thought mabe the owners would like to know about this seeing as the unhappy girl had just cost them money and future money! So I emailed them and guess what? They never even responded!! Not sure if the employee got to the email 1st and deleted it or that the owners just didn't care, which is hard to believe, because they had always been so nice but I just don't know!"

"I've been using the daycare and boarding service for a few months and I would highly recommend them. My pups are well taken care of, when we took vacation for spring break my mind didn't worry one time if they were okay, we even got update emails with pictures on how they were enjoying their own little vacation. Even after the trip I see myself using their services to just give our pups play time with their friends."

"Took our cat Benji in for a haircut. I thought that they did a good job but Ruby didn't like the back of his head so she trimmed a little off. We waited while he was being done since it was a 35 minute ride there. We forgot to ask for a bath so he was done pretty quickly and the price was only $70.00."

"I have taken my dogs to this business over the course of about 2 years now for various services-grooming, daycare and boarding. I have not had bad experiences with the daycare or boarding, my issue is the grooming. I currently have a goldendoodle (about 65 lbs) and a shih tzu mix (about 15 lbs) and they are both just over 1 year old now. My dogs are very kind, loving dogs and they behave pretty well in whatever situation I throw them into. Their first appointment for grooming here was in May of this year, I remember them saying that Tucker had a hard time with the appointment (he tends to be a little shy and this was his first grooming ) and that Charlie had a hard time as well (he had been groomed at least 3 times prior) and they recommended that I bring the dogs in every 2 weeks for baths to get them used to being there. I dont know about anyone else-but no one I know takes their dogs in every 2 weeks for a bath.. Their next appointment was in June, they said they both had some mats but that they overall did very well with the appointment and I was very happy with the way they looked. (Different groomer) Their next appointments were September and they said the dogs did awful. She recommended that my little dog have medication when he comes in and to bring him in every 2 weeks to get his nails trimmed because he peed on himself when she was doing it. They also said my doodle did awful and he was so scared of the dryer. (same groomer as first appointment) Honestly, after this appointment I was ticked and I did not want to bring them back for grooming anymore. However, I scheduled them an appointment about a week and a half ago for them both to come back for grooming today at 9am. When I got there, the groomer was grooming anther dog and just stared at me like "why are you here", then proceeded to put her mask on and come to the counter. She asked me who I had today and I said I'm here for Charlie and Tucker's grooming and she said I dont have them on the schedule today. I asked why and stated that I made the appointments online. She said I rejected them because I already had 3 doodles today and I wouldn't have enough time to get them all done. So I said "ok so when can I bring them in" and then said never mind because I was so angry!! I drove all the way there, with my dogs, took my dogs inside, back out to the car, back home and I WAS NEVER NOTIFIED THAT MY APPOINTMENT WAS CANCELLED!!! I'm sorry but if you have a business, you need to communicate better with your clients. Needless to say, I will NOT take my dogs there for ANY service and I already booked another grooming for them. I was going to give them a FOURTH chance but this was the icing on the cake for me. I understand some people have great experiences here, but we have not."