Red Robin Gourmet Burgers and Brews

"We had a new Waiter on my birthday January 22nd not sure of his name. We had a party of 8. He did his best to keep up and keep a positive attitude. So thank you for showing up and trying your best to give us a pleasant experience!"

"Burger came out perfect! Fries were... endless, unlike my stomach. Soooo good... all of it! Just wish they had real local options for beer. Service was great! Thanks, Delaney and Heather!"

"We came in with a group of 25 volleyball girls and parents on a Saturday afternoon. I called ahead to let them know we were coming. They did a great job getting us all in the same section. The food was great, service was wonderful, and the bills came out with our players on the correct checks. Everyone was so pleased with the service. Great job Red Robin!!"

"Red Robin always has quality food but it's a little on the expensive side. Today I tried the fish with garlic parmesan broccoli. We also tried the chicken and fries which was quite tasty"

"We arrived as a party of 7. The first person we spoke with seemed like it would be difficult to seat us and mentioned having to update their seating chart. While waiting, a second person, clearly more annoyed at either us or her coworker, came out and made it seem like we'd be seated, then had a slightly put off sounding attitude about them being able to find us a table, and again mentioned they need to update their seating chart. I think they should have kept their policy and slightly rude interactions to themselves. The waitress took our drink order, then brought back drinks in phases and the adult drink of mine was dropped off as a kiddie drink without a comment. I had to wait and ask for my full size drink, to which her first response was No... No? Really? Then a quick realization as she probably put a second of thought into it, then conceded and said she'd bring it out. That's not good customer service. Anyway, after that things seemed OK and she had a helper to bring out our orders. Well the fries were basically cold across the board. Like they prepped 7 plates with french fries, then proceeded to cook the burgers for 20 minutes, then put the burgers on the plates and brought it out. That's how fast food goes right? OH wait this isn't fast food. The barely saving grace was that service after that wasn't horrible as we got refills on drinks and a couple refills on fries that actually came out hot, and another salad eventually. So yeah it seems they have policy issues at least. First policy issue is: don't make your policies your customer's problem. Second is: find a way to serve everyone hot food. This is a restaurant, right? We will not return to this Red Robin on Monroe Rd. in Toledo, OH. It's unfortunate, because it's close, but the service was so-so and the fries were cold."