Steak 'n Shake

"The manager and owner of this franchise are doing a horrible job. They treat their customers disrespectfully, are unkind, and dishonest. I will never go to this franchise again and hope others stay away. After eating their food both my son and I were feeling unwell. Disturbing!"

"Great food. This was my first time, and they have a QR code you have to scan for drinks. It wouldn’t work, and only allowed you 5 seconds (according to the employee I asked for help) to pour. That’s not even enough time to get ice! Other than that everything was great!"

"Steak ‘n Shake doesn’t have table service anymore. You must order from a kiosk. Our order went smoothly, although another person in our party had a lot of trouble at their kiosk because it wasn’t interacting with their app very well. They got their food about 15 minutes after we did. Our food was very good. We all had double steakburgers, fries, and milkshakes. The milkshakes were awesome. The fries were nice and warm. The self-serve ketchup container was empty. We had to wait a while to get some ketchup from the busy cook. The floor was very sticky. It needs to be mopped correctly. That is why I give only two stars for atmosphere. I miss the old style Steak ‘n Shake, but at least they still have their great food."

"I am so profusely disheartened and grossed out by how the manager of this establishment treats its patrons handle the food! After ordering my meal and as a sister waited for hers, we witnessed the manager handle the food WITHOUT GLOVES. a bandaid could be seen on his hand as well making matters worse. After being questioned about the issue (it should be stated that EVERY OTHER EMPLOYEE HAD ON GLOVES AS MANDATED) he became combative. He yelled and denied the entire issue and went on to attempt to gaslight us by hiding the bandage and denying it was there. He immediately upon other customers becoming concerned and Watching the scene retreated to his office and never returned to remedy the issue. A refund was NOT offered. While the other employees were witnesses to his bare handed handling of food we choose not to involve them as we feared He would punish or reprimand them. He is an absolute jerk and I fear had we not been melanted he would have been far more cooperative and sympathetic? Perhaps he even would have taken accountability for it. Please do not frequent or visit this particular location. Just drive further down to the next one and save yourself a blood borne pathogen exposure!"