Value Pawn & Jewelry 1099 Atlantic Boulevard, Atlantic Beach, FL 32233

"I used to have 5 stars here. I just went and showed up at 455pm on Sunday + called ahead and the nice lady said they will absolutely help if I get here before 5. I checked to make sure and I show up at 456. I go to the door and a guy in glasses said they are closed. I showed him it's not 5 - he them shows me his phone and his was set 5 minutes later! How can a business allow an employee to make their phone clock 5 minutes ahead of real time and he go off his phone and not the actual time it is based on the clock. Very sad customer service with him. Lady was more than happy to help and I called to make sure and get there before 5 and he has the audacity to shove his phone in my face when he has a custom + 5 minutes time Man I really enjoyed this place and used it very frque. Will call corporate bc the store employees deserve better than that as I believe he's the manager So - thank you to the kind lady who was nice on the phone and reiterated Ill be taken care of at 455pm. Unfortunately doors were locked and the manager in glasses shoves a phone in your face saying his custom time is actually how they operate."

"JOCELYN is the best!! She is very good at her job, great attitude and very nice. Will be back to see her!!"

"Buckle up, because this will be a long one. I’ve been coming here off and on for about a year now and it’s the best store in town. However, my expectations were recently exceeded when I attempted to quickly sell some items in hopes of acquiring funds for a last minute, unexpected flight to see my father, who suffered a potential life-threatening issue, completely out of left field. Long story short, my dad’s proactiveness made for a short stint in the ICU and the last-minute flight wasn’t needed. Fast forward a week later, and I happened to stop by the pawn shop just to browse and Rob pulled me aside and asked how my father was - I was overwhelmed with such emotion that a man, who meets hundreds of people weekly (perhaps even daily) not only retained the info pertaining to my crisis, but also took the time to ask me about his progress. In a day where customer service has literally become a joke, Rob is one of the few who “gets it” and is probably the main reason why that store in particular is the most profitable. Rob has always treated me fairly and with full respect; he also finds ways to politely tell me if my items are junk; and most recently, has shown me his ability to not only create, but also maintain and build upon previous relationships. I will never forget the week I had, with being scared out of my wits, and then having a valued member of society check in on me. People could learn a thing or two from Rob’s customer service. Rob, if you ever end up seeing this, thank you for remembering to check in on me after a dire situation. I’ll never forget it. Thank you, Joe"

"Bb did absolutely phenomenal and made sure everything was in working order for me and made a great sale"

"Amazing staff, Rob and Jocelyn are so helpful. Great location, the prices are so good and the store is cleann!! 10/10 will not go to another location."