Publix Pharmacy at Avalon Park

"This is hands down the best pharmacy I have been to in all of Orlando. The staff is very quick, polite, and helpful every time I go in. The line is never long. They are very informative and quick to answer any questions I have had."

"A nightmare to call, i wanted to transfer my prescriptions to this Publix, I called 3 times and was put on hold without a greeting me or nothing and waited over 5 min. Finally decided to do it online to do the transfer. Will update once I start filling meds so far I’m not impressed"

"After months of seemingly endless and inevitable issues with pharmacies in this area I switched to this one, and it's been a night and day difference. My prescription is always ready the same day the doctor calls it in, and the pharmacists are always friendly, attentive, and competent. I highly recommend this pharmacy to anyone living in the area."

"We had an appointment for the Covid vaccine scheduled. We arrived on time and was told the pharmacist was on lunch and to come back in 2 hours. Needless to say how inconvenient that is and defeats the purpose of an appointment. The lady sat in front (a younger women) asked us to to stand in line, just no care in the world. Didn’t specify which line and we stood in the prescription line. We were later told by another employee walking pass that we needed to go the another line. Being our second vaccine at this location , the first vaccine we did at another Publix and the experience was great and fully efficient , no issues , very smooth process and at the time that was the only publix giving the moderna so we drove an hour to them but it was so worth it. The pharmacist at this publix was extremely rushed, and abruptly jabbed our arms, she also gave us the cards without any vaccination dates on it. When I got home, I called , one the pharmacy staff member said I must just write in and no one will know the difference, didn’t sound right to me, so I called another publix pharmacy & they said to never write anything on that card as we are not permitted to that! Once again I returned to Avalon publix and the pharmacist then took the cards and wrote in the dates. Very incompetent, rude, very unprofessional , abrupt pharmacist! Get your act together! This community needs a better pharmacy"

"Stopped in on my lunch break to pick up a prescription that my doctor had electronically sent over. They indicated they were still working on it and it would be about an hour. This was at 230pm. Left and returned at 6pm...and was told it would be another hour. So, I sat in one of the waiting area chairs and Keifer said 'You can't sit there!' I indicated I was waiting on a prescription that had been sent over earlier that afternoon and that it was going to be an hour. He said 'Well I'm trying to do Covid vaccinations". So I stood up and just waited awkwardly for my prescription to get filled. Then, when I was checking out I asked the representative for Keiffer's name. Well, Keiffer over heard the representative say his name and with a syringe in his hand inches away from a customers arm he yells 'K' 'E' 'I' 'F'' F' 'E' 'R'...that's how you spell my name!!!! I said to the representative...is he really yelling across the room at me with a needle in his hand about to vaccinate a customer? Talk about unprofessional. I asked to speak with the pharmacy manager....Faye walks over to me and says "are you the _____ prescription?" And she calls out my medicine using it to describe me....at that point.....I knew the standards of this pharmacy are substandard and it starts with her and obviously trickles down to the staff. I responded...No, I'm the 'customer' that tried picking up a prescription at 230, was told it would be ready at 330, and then came back again at 6pm and was told it would be yet another hour and I explained how Keiffer was unprofessional. She could care less. She never once acknowledged that it could been handled differently or even apologized for the inconvenience of me having to visit the store twice and wait around. I understand that this industry is experiencing unusual high volume however calling someone by their medication and yelling out to customers while vaccinating another customer is completely unprofessional and minimum standards should be implemented to avoid such behavior in the future."