LKQ Fort Myers 5001 Florida 82, Fort Myers, FL 33905

"Bought a L33 engine from them. Spent way to much time on hold for a commercial customer and finally got my engine. Installed engine and head was blown. Was covered under warranty but they didn't get me the replacement on the day it was supposed to be delivered... The driver showed up with an empty truck. When he finally had it they tried delivering it multiple times before business hours. Even though the driver had been informed of this issue the dispatch driver was rude and uncooperative. Dropped off new motor and was unable to load their core back up. said he would arrive Monday to pick it up and never showed up. Called extension 6697 and the guy just gave me useless excuses and said he would email dispatch. Motor still has not been picked up over 2 weeks since the warranty motor was dropped off. LKQ is clearly understaffed, underequipped and unreliable. I will find ANY other option before ordering a headache from them again. LKQ also created a fraudulent credit account on an account that was COD and attempted to charge me for a motor that they were responsible for and was provided at their agreed upon date - when I paid all invoices and provided cores per their terms. LKQ has been consistently harassing myself and my business . Management has refused to reach out or visit to actually resolve the situation. Internal communications are useless and fail consistently."

"I Found the part on line and drove 100 miles to pick up. I was told it would be ready the next day after two. Paid for item and left. I called a dozen times (no answer) the next day to make sure it was ready. I called HQ and finally got “Rafael” to call back. He said it would be ready next day. Drove back another 100 miles and it wasn’t the right part or even the right color. Waste of my time and their time. I WISH I HAD READ THE REVIEWS BEFORE PURCHASING FROM THIS BUSINESS…"

"This place was very good customer service and clean and fast and easy"

"Rafael that helped me was very nice, so I felt comfortable. I ordered my part and left. Store is clean and looks very organized."

"Excellent customer service. They had the part we needed in less than 24hrs and they even gave us a warranty on the part. We will definitely go back to them in the future if needed."