AutoNation Toyota Fort Myers Parts Center 2555 Colonial Boulevard, Fort Myers, FL 33907

"My experience with them started off very strong, however, due to an overwhelmed and overworked sales staff managing multiple customers it came to a screeching halt. I made them aware that due to medical appointments, as well as my work, securing a vehicle was of the upmost and critical importance. My first trip there I spent between 4.5 and 5 hours with the salesman and waiting in the customer lounge only to be told that the paperwork and the rest of the deal would have to be finished the next day, and that I would be out by noon at the latest. The next day came and I called AutoNation multiple times (because I don’t have a vehicle at the moment) only to receive no response of any kind within a 24 hour period. When I did get through and speak with somebody there, the response was every time “they’re working on it“. Suffice it to say I waited as long as I could but clearly they’re not understanding the importance of me having a vehicle and I guess making a sale, so I went elsewhere. In the time that I was there and from what I observed it’s clearly evident they could use more sales staff. Right now the best thing they have going for them is their sales staff, they are energetic, very kind, and knowledgeable. It would be amazing to see what they could do if they weren’t so overwhelmed."

"Worst experience. Unprofessional. Every time I go in to scheduled appointment, they take 3 hours bouncing you around instead of 15 minutes. Also they will spam you until you die. I receive around 50-100 emails/letters/calls from them every month. Unsubscribing/blocking does not help. They keep changing emails and numbers. Avoid at all costs."

"This was the worst experience I ever have had when servicing my car. I arrived 15 minutes early and after being checked in there was no communication about the procedures to follow. I waited for an hour in the waiting room before finally asking the person with whom I checked in about my situation. Fifteen minutes later (and 75 minutes after my appointment time) I was told service on my car was about to begin and it would take 90 minutes. I also was told the price which was more than double what I paid previously (at this dealership) for an oil change and tire rotation. No explanation as to why was given. Maybe long waits and high prices are expected at dealerships, but, in the future, I will find better ways to waste my time and money."

"The amount if trash and litter all over their property is disgusting. There's been a trash bag by their back entrance for days and the street is always littered in their front. If they can't take pride in their appearance and pride in the community then how can I support? If they take care of this and keep it up I'll remove the negative review and give positive"

"Very disappointed!!! Been there October 29 2022 front of car fell on the ground. Glad I traded it in!!! Bought a new Toyota at another dealer ship!!! Treated me better than yours!!!"