Eglin AFB Main Pharmacy

"This pharmacy should be ashamed at how incredibly horrible it’s operated. Especially knowing so many seniors are in this area. Having to navigate the ridiculous system to obtain prescriptions is insane. They require you to activate a prescription that a medical professional obviously sent to them, but doing so is challenging as you can never get through the phone line. It will allow you to make a selection to activate but then rings and eventually gives a message stating call cannot be completed as dialed. Absolutely ridiculous and pathetic as a whole."

"Had one script from an on-base MD activated on 19 Apr. Script was not filled until 5 May!! Luckily I could buy this med over the counter. I never was notified that this script was filled or ready for pickup. Had another script, written by an off-base MD on 5 May and activated the script the same day through the text message activation system. I was given a queue number. On 8 May I called and waited 30 minutes in the queue to ask if the medication was ready. The medication happened to have been filled the same day (5 May) as it was activated. I never got a text or phone call saying the medication was ready. I was informed that there were TWO prescriptions to be picked up… the one from 19 April and the one from 5 May. Both medications were picked up at the Satellite pharmacy on 8 May, only because I checked on it/them. What a NIGHTMARE! The system is woefully inadequate and clearly needs someone to take control of this insanity. The 19 Apr script was to be filled by the main pharmacy. The 4 May script was to be filled by the Satellite pharmacy. Funny how the script from the Main pharmacy made it over to the satellite pharmacy for pick up."

"2/9/2023 Yes there are problems starting up a new system. After I finally got through with one hang-up while in queue. I was treated with the utmost respect and the staff person on the phone during new prescription activation was excellent in her task. I look forward to technical improvements as times goes on."

"I appreciate my pharmacy benefit which I earned, but I believe this medical group intentionally develops hurdles and inconveniencies to discourage use. It is insane a Rx sent in from a doctor must be activated. Why? Then after hours of trying to figure out how to complete this process, I must hold on to the phone line for hours to speak to a technician. Then I get to wait in a car line for about an hour to pick-up the Rx. I had high hopes that the new construction would increase efficiency, but not so, same old support, or lack of it."

"This pharmacy is as efficient as a square wheel. I arrived at 8am to collect my check-in slip which indicated a 5 minute wait time for prescription check-in. For approximately 30min collectivly noone is at the only two windows calling numbers. Instead of having a meeting at the beginning of the shift like all the other sections do they decided to have a meeting while a large quantity of people waited to simply get their prescriptions put into the system. My number is called 55min later to window 2 but when I get to the window theres nobody there to greet me. I'm then told in a very rude manor that they don't know where she went and that Id need to pull another number so I left. The funny thing about it is that this isn't the first horrible experience I've had at Eglins main pharmacy, I've had countless. I just finally decided to try and warn people."