Hurlburt Field Pharmacy

"I have the hardest time getting my prescriptions filled no matter what method I use, Genesis, the text messaging and no answer on the phone. My doctor put in refills on 1 of my medicines and the pharmacy marked it no refills"

"Called last week to activate my prescriptions, system doesn't show them. Called back to speak with technician and told the order is in and my refills were activated and can be picked up after 2pm. Drove to base waiting 45 minutes and told they didn't get done and will be ready at 4pm. I told the pharmacy I would be back early next week to pick them up as I had other appointment that afternoon. Today I go back to scoop my meds and told the system shows none and my doctor likely cancelled them. I call my off base physician and they show the meds STILL ACTIVE until May of 2024. What the heck is going on with this system that drops refills out of access to retirees? Cannot get straight answers as it varies from day-to-day. So frustrating."

"The staffs were wonderful!"

"Great people and friendly service"

"Ridiculous customer service, waiting well over an hour to activate a prescription and was caller 3 and 4 that entire time. Their voice message states there are 3 ways to activate a prescription and only give you a website with 238 characters in the web address."