Pensacola Fuel Injection Inc. 4703 North Palafox Street, Pensacola, FL 32505

"I would like to thank Pensacola Fuel Injection for the excellent service on a turbo we purchased when the truck started smoking after 40 miles and we found oil in the intake side and exhaust side of the turbo vanes. We took it down and they fixed it in a 24 hr turn around. The staff is always friendly and very helpful every time we go in. Worldwide Trailer Services Inc."

"I purchased a refurbished VP 44 fuel pump around July 2023. My maintenance shop called and told me something was terribly wrong with the new pump. The key kept falling out of the notch; he told me that this would lead to a lot of issues down the road and suggested I call Pensacola to get a replacement fuel pump sent to me. I contacted Pensacola and their technician said that all keys are loose and fall out of the slot (this was a blatant lie). The tech instructed us to put grease in the slot to make the key stay. They assured me that if anything happened I was covered under warranty. A month and a half after installation the pump failed on my driver in the middle of Kentucky. After towing the vehicle 400 miles back to Georgia, The pump was removed by the Shop and was found with a damaged key. My mechanic warned me that the pump would fail but Pensacola techs gave me misinformation stating that it would not fail. After sending the pump back to them in early January 2024, Pensacola Fuel Injection forgot about contacting me or sending me a warrantied fuel pump. I called on February 16 and the Technician initially lied and said they were waiting on my mechanic to call them for further instructions on what to do with returned pump. I told them that my mechanic never called them and that the technician told me that he would mail the pump back to me the week of January 13, 2024; the pump was never shipped and I was never contacted by Pensacola. I lost thousands of dollars waiting on the fuel pump to be returned and installed in the truck. Pensacola Fuel Injection did not care about my loss of income at all. They boxed my old pump and sent it back to me in the same condition. The technician gouged the key slot up attempting to remove old key and him doing so voided my warranty; in addition, the loose key came out of slot and put wear marks on the shaft of the fuel pump. All of this could of been avoided if the would of sent a replacement when I initially contacted them. Pensacola is an extremely unprofessional business and they are liars. They had the nerve to try to charge me over $1000 for a replacement for something that is supposed to be covered under warranty. I didn’t believe the negative reviews on Pensacola when I first read but now I’m a believer. Avoid this place."

"I have made three orders recently during my repairs as I discovered I needed more parts. Not only did Pensacola Diesel Injection have the best prices I could find in genuine parts, but shipping on each order was extremely fast! Each order arrived to me in Texas within 2-3 business days. I was pretty blown away with their speed and consistency. It helped me finish the repairs I needed without being down for 5-6 days waiting on parts. HIGHLY recommend them and I will check their site first every time before I order anything for my trucks from now on."

"We sent in our BD2 Stanadyne fuel pump off to Pensacola to be rebuilt. We mailed out the old core on a Monday with a letter inside stating please rebuild this pump along with our name, return address, and phone number as instructed by Jeremy in parts / sales department per our phone call. They called us I believe on that Friday to collect payment over the phone for the rebuild. We paid for the item that morning and we had a UPS Tracking Number that afternoon. Needless to say, we received our new pump, and sales receipt via UPS about 5 days later on the following Tuesday. Great turn around time! The new pump looks brand new and was professionally packaged with memory foam packing and wrapped in a heavy duty plastic bag to prevent damage. We could not have asked for better customer service from this company. I don't know where some of the bad reviews for this company have came from but all I can say is that we had a great experience with this company from start to finish and we would do business with them again in the future if needed. We also followed Jeremy's instructions by putting the letter inside of the box with the old pump as he instructed us to do over the phone. Thank You Jeremy For Your Exceptional Service!!!"

"I’m rebuilding a 6.2 cucv m1009 and confronted the owner about large amounts of sand on the pump after receiving the pump he told me to pull it and send it back offering nothing more than sorry boss we can’t do anything to send you a new one until we get that one back. If you want something cheap covered in sand internally and externally go with Pensacola. The owner is trash , the other employees are great but the guy needs to realize how to take care of people because no one in the 6.2/6.5 community has a found opinion of him"