Verizon 11709 Boyette Road, Riverview, FL 33569

"My husband and I stopped by the store yesterday, Friday, Jan 12th to find out why my service wasn't as strong as it used to be and to replace my screen protector. That's where we met Brendan. He was so polite, knowledgeable, professional and patient. He fixed everything on my phone and reviewed our account. We spent quite a bit of time with Brendan and never felt like we were rushed. He should be your employee of the month. I will definitely go back if just to stop in and say hello to Brendan. Top notch guy!"

"FIVE STARS for the customer service that Brendan provided - he was OUTSTANDING. My phone was in bad shape, so this tacked on A LOT of time to work through getting a new phone. In addition to the problematic phone - I thought I wanted to change my plan to a business account, so we began that journey - making calls for authorizaton and many other steps to do so and then after all the hoops we jumped through.. we realized it would best to keep a consumer plan - most people would definitely have been annoyed at some point during the process, if he was, I couldn’t tell. This gentleman had the patience of a saint and was extremely professional. Alongside Brendan, was Jaylon - he was also very friendly, nice and helpful - he had such a good vibe about him and it helped when his iPhone came to the rescue. (inside joke) What a great staff! If you want to work with people that are thorough, patient and kind… you need to pay a visit to this location and ask for them. Thank you again and again guys!!"

"Corey was excellent with us. He always goes above and beyond for the new phone purchase to go smoothly. Thanks again!"

"Misrepresented monthly phone bill by a hell of a lot.I am 70 years old and was not told about senior discount, REAL MONTHLY BILL, called the 877 number, and was still given double talk about monthly bill.Was told first month $222, then $187 after that. One week later I got a bill for $396, this is not even close to $222. After 20 minutes of complaining it changed to $234 a month. What happened to the $222 & $187 per month! Welllll, if you sign up for auto pay it will be $204. I told the Rep I don't do auto pay with LIARS. Total misreputation. I would not send my worst enemy there for fear they would be pissed at me for Verizon lying to them. Please find another carrier that won't lie to your face. Good luck, Robert H. Price, Jr"

"I hate giving a bad review because the employees are really nice and they are trying. But I honestly can't give a good review when I believe I was hustled or at the very least lied to. I was told that if I bought the insurance that they would replace the phone for free as long as it was just broken and not lost. So I bought the insurance and then the screen got cracked and they told me it was $100 to replace it plus you have to wait 30 days to do so. If I'd had known I had to pay $100 for the replacement I wouldn't have got the insurance. Honestly if I had known I would be responsible for paying $600 for a lost or broken phone I never would have done this."