Apria Healthcare

"My CPAP machine came when April associate said, the easy guide and app was so easy. I highly recommend April healthcare supplies. Thank you for a great experience."

"I don't often write poor reviews, but this feels necessary. It took almost an entire month to receive my nebulizer, and it wasn't actually an insurance issue! When I spoke with my Dr.'s office 2 business days after my appointment they had my area code wrong, which I will give the benefit of the doubt, that my provider's office likely incorrectly entered it. I called and spoke with someone that was rather laissez faire. I wasn't given any information on the product, and they told me it could only be delivered on Tuesdays. (It was Wednesday) My original order was put it on Friday 1/5 during my sick appointment. I was out of town the following Tuesday, so it was re-scheduled for 13 days from then. I called the morning of the planned delivery for an estimated window, and they could only provide me with a timeframe, which is expected. I told them that I had a meeting I was hosting, so hopefully it wouldn't come then. Did I need to speak with someone, or was it merely a signature? I provided the gate code to my neighborhood. The woman called me back a few minutes later, and told me they could just overnight it to me the next day. To me, that meant that either the delivery driver called off or didn't want to drive over an hour to my house from Hudson. Great, if it wasn't on the truck already, that should be fine as long as I got it the next day. I was emailed paperwork for the device to sign so they could ship it, but upon reading it, I noted that my address had a unit # attached to it, making it incorrect. I immediately called and spoke with the woman I just spoke with that assured me it was updated now, and the package would go out just fine. Apria hadn't confirmed my address with me prior to my returned call. I confirmed that I'd get a tracking # via email after I signed the necessary paperwork and she had a label made. I gave it a couple days, and called on Friday because I thought, well, maybe it didn't go out on Tuesday and went out Wednesday instead. Nope. At this point, I am beyond frustrated. Could we have not Fed Ex'd the damn nebulizer to me 3 weeks prior when I had a massive infection, my asthma was impacted and I still had laryngitis? I should have been given the opportunity for this when I originally called. At this point, I am frustrated. I know it isn't the customer service reps fault, but every time I spoke with someone different, there was a barrier to getting my medicine - it felt like someone dropped the ball every single time. In my most recent and last call to Apria on Monday, she assured me that the address is updated correctly, and it should go out asap. We shared a birthday - maybe this was what got me a nebulizer! The label was made that day. I get the confirmation email, and FINALLY got a text yesterday from Fed Ex on 1/30 that my package is on the way and should be delivered tomorrow. The nebulizer arrived this morning. I will be using YouTube to learn how to use the device and my medicine. I went to the Dr.'s office on 1/5 with a severe infection and laryngitis. I didn't receive my nebulizer until 1/31. I spoke with my Dr.'s office and suggested they not use Apria again. I'm hoping this is a 1 time thing, and maybe you're under-staffed due to what appears to be willful incompetence, but I am still beyond frustrated how this all went down."

"The answering service tells you one thing and the store tells you another. After months. I call a local st1person was as in a mood when I calledfigured out and set things in motion then I was scheduled for a visit from a tech no one told me call again another person told me my supply ordered wash canceled, and so was my visit I was never told about. Never told it was cancelled. The nice you man reordered it again it never came I called the store only after I explained my issue passed me off to the answering service which I just got done telling her to they are giving me wrong info. She obviously didn't want to help me , she was in a don't want to deal with it. Mood. I am still waiting for my supplies. Obviously no one cares I reported my hose was broke. At this location. You need these supplies to keep your heart from stopping at night. But in this state I see no one cares about the guy that needs help. . One thing I will say the person that did help me 2guys and one girl from the answering service. At least saw it got ordered thank you for Jason and an older gentleman at the Hudson store that tried to help."

"I have not even got my bipap machine yet and it has been nothing but a nightmare with these people I pray it gets better I desperately need this machine and yesterday Monday I was told by a lady they sent it out today another lady calls me asking if I want it shipped out I tell her it already was she tells me NO ..... JUST WOW !!!! DO BETTER APRIA PEOPLE NEED THESE MACHINES"

"This company charged my acct unknowingly, and will not credit my acct. Their "billing dept" is god only knows where, you cannot speak to an english speaking person and they all say the exact same thing, reading from their scripted statements. They waited no time at all taking my money but there is a waiting period for them to give it back to me. Now they have the equipment and my money. This company is a rip off and a joke! Oh yeh and it took them three weeks, yes three weeks to get oxygen to me. I work in healthcare and that is unheard of."