Winn-Dixie

"So I got a gift card a from Winn Dixie, it was a multi gift card u can use at chilis, Cheesecake Factory ect.. I got it for a coworkers promotion with a decent amount of money on it. Well my co worker went out to eat with her family and she couldn’t use because it was not activated. I spoke with a kind store manager on the phone and I was quite upset at the situation. She said that they rang up the gift card wrong. Ok understandable although very embarrassing for my coworker and myself. So I come with the receipt per the instructions given to me by the manager I spoke with previously to on monday. And I spoke with a Jamie at the customer service desk, picture in reference, she proceeded to make the situation much worse. She stated that she couldn’t help me without the gift card, I explained to her I was very upset at the situation and she making me even more upset now that I’m here with the receipts, and the previous manager said I didn’t need the gift card. She said well there’s nothing I can do for you. So I stated I’m not leaving here without my my money because you can see on the recipt u didn’t bill it correctly. Which left it inactivated for use, that’s on you all not me so I’m not leaving this spot until someone gets me my money. At which she conceded and gave me a refund. But before telling me she will call my job and talk to my boss and tell them how rude I was. At which I told her go ahead I work at the location you can walk to my branch manager is right there as we speak go ahead and walk over and tell him! Which is beyond the pale in customer service. So I told her to train your people better and have a nice day. ** update, the store manager still has not reached out to me about the situation. And the employee above, went to my place of work and left a complaint. So I will be following up with windixies complaint department to let them know their employee made an unjustified complaint at my place of business which is predatory and retaliatory. **update, in retaliation to my review the manager Jamie, decided to go to my place of work and threaten litigation against myself and my employer. In transparency I presented the complaint number and explained the situation. Retaliation to a poor customer service review is a reflection on the poor customer service present by the location. I still have not been contacted by any staff at the location."

"Waiting for a call from the manager before posting. I have called and left my number, hoping for someone to call. This was at 1045 am. on Friday. I was a customer earlier in the morning. I have been shopping at WD for 30 years and have always had a good experience until today."

"A few tweaks and they will be better than Publix. Wish they didn't take off the isle finder on carts. That was a winner!"

"To be honest it's been years I mean decades since I've been in a Winn/Dixie grocery store, I usually go to Publix. So with not being familiar with how the check out procedure worked, and the cashier was able to save me $20+dollars by coupons. I'll be back soon."

"Love their deli Tammy is awesome she always makes you feel welcome and very helpful to and if Tammy's not there always ask for Michelle greatpeople good and the people and the bakery are very friendly to they cook some yummy stuff"