Navy Federal Credit Union

"Today I visited this branch and my experience was HORRIBLE. I went in because I am the victim of identity theft and I needed to speak with someone about my issue. When I entered the lady at the desk asked what I needed. I informed her I needed to speak with someone about fraud on my profile/account. She signed me in and asked me to have a seat. There was someone already sitting ahead of me. Once they called her I patiently waited to be next, well an associate comes out if the office and she went to the sign in desk and chit chatted, proceeded to come over to the waiting area and began assisting a father and son who came in after me, and then they left. Still no help f9r me. She then proceeded to go back to the sign in desk and they both go into what I presume to be the manager office... chit chat, come out and now the desk associate comes to me and ask exactly what I needed, I reiterated I needed to speak with someone about fraud/ identity fraud and she begins to explain that she wanted to clarify because different associate help with different kinds if fraud. She walks away shares the conversation with the others and then comes back and advise she will help me... at this point I'm reluctant, and then I see the associate who helped the man and his son go and help the person who came in behind me told me everything I needed to see.. at this point I declined assistance and went to the Riverside branch where all I said was " I need help with my account dealing with fraud", they signed me in and I was helped within MINUTES. I was already emotional because if this situation and Jacksonville Airport Navy Federal didn't help. Thank you Riverside branch for your kindness."

"Great customer service. Not a very long wait with a small seating area. Very helpful in and out in less than 10 minutes."

"ATMs are never fully functional and they are t exactly conveniently located. Only one of the 3 machines accepts deposits and someone had been standing at it forever. Waste of time."

"Outside of all the hype this bank really sucks went to deposit a check. They tell me at first a 5-7 day hold. Baring I been a long term customer… then to further tell me they reversed the check. After giving me thousands of hoops and hurdles to go threw on top of closing my account. I wouldn’t consider no one banks here. Well Atleast the branch off of airport road."

"Used to be the best bank in the world. Been a member almost 40 yrs. Since the scandemic all they've done is remove services from their customers. Crippling business customers with their new funds policies. For the members, I don't think so."