Navy Federal Credit Union

"If I could give 0 stars I would. I've been banking with them since 2017 up until now. Navy Federal is the worst bank/credit union I've been to. Extremely unprofessional employees and their customer support hotline is downright horrible and never help with your issues. Not to mention this bank sides with the merchant instead of it's client. After my own bank wouldn't help me out and after losing money with them through disputes, i am finally going next week to close this account permanently. I will no longer let irresponsible individuals handle my money. I would not recommend this establishment to no one. Please stay away from this bank/credit union as it will screw it's clients over."

"From security, to the front desk, to the banker, this was an overall pleasant experience. I'm a stickler for customer service, and they provided top notch. Parking was validated, so I didn't have to pay the parking fee. They even assisted customer service with clarifying additional information regarding my transaction. Thank you, Navy Federal for consistently providing excellent customer service."

"One star is still too much! I am a Marine veteran and have been banking with Navy Fed in many different states for over 18 years. This location in Brickell is convenient, but the ladies working there are absolutely unpleasant, unprofessional, and have no customer service manners at all. I'm only speaking for the ones we interacted with, their maybe someone there who is wonderful. We just didn't meet them. Everyone one is chewing gum, eye rolling customers, short with responses, and music in the background sounds like Sunday service or an R&B concert. Please address, or we will simply stop utilizing NFCU. Thank you."

"I have been banking with you guys for a while now, and not once was I ever disrespected and disregarded like this. I went into the branch to deposit a check. The only check I will receive until mid January. The representative was unprofessional and did not provide any details about the deposit . The bank is closed today. So, I am only assisted via phone. I have been transferred numerous times and have yet to receive a solution to my problem. It is not fair to wait more than 3 days for half of what I worked hard for."

"If I could give zero stars I would. Navy Federal does not advocate for the customer when disputing charges. I was charged several times for services I did not receive. Every single dispute I have filed with Navy Federal has been denied. I have never experienced anything like this. I’m being forced to pay for services I didn’t receive. I have several other accounts with major banks such as Chase etc. I have NEVER experienced this with any other major bank. If a charge is disputed, my claim is processed and properly investigated. In the world we live in with soo much fraud, I am truly disappointed with Navy for always siding with the merchant and allowing them to rob Navy federal customers. I have never had to pay for services I didn’t receive with any other bank. NAVY FEDERAL needs to do better for their customers. And good luck trying to resolve via customer service, you will be told to send a message on the app and wait for someone to get back to you in the claims department…. UNACCEPTABLE!!!! I’m looking forward to seeing a class action lawsuit against this bank…. The way Navy handles claims is unjust and downright illegal."