University Credit Union 13241 Southwest 136th Street, Miami, FL 33186

"I’ve bank here many of years. Entire staff is amazing and always ready to assist. To name a few. Claudia the branch manager and Stamina are very pleasant and always make you feel at home."

"Samoundja Jean Michel is a great Branch Supervisor - wonderful service with a smile! Thank you so much!"

"I am writing to express my deep dissatisfaction with the level of service I received from your call center and branch team. Despite multiple attempts to obtain information regarding my account, I was met with unhelpful responses and a lack of professionalism. During my calls to the call center, I encountered significant difficulties in obtaining the information I needed. The representatives could not find the requested information, leading to a frustrating experience that wasted my time and left me with unresolved concerns. Furthermore, one particular call center agent named Aura not only refused to transfer my call when I explained I was inquiring about my own account, but she was also exceedingly rude, condescending, and patronizing. This behavior is unacceptable and does not reflect the values that a call center should uphold. In an effort to find a resolution, I visited the branch as advised by the call center. The branch staff promised callbacks after gathering more information, but I never received these callbacks. The lack of communication was disappointing, and it was only after I raised a formal complaint that I received a single email response. Additionally, the banker assigned to assist me clearly lacked the necessary training and knowledge to handle my account-related queries. I had to approach multiple people to get the information I needed, as the banker was unable to provide it himself. This level of incompetence is concerning and does not inspire confidence in your institution. In conclusion, I expect that your call center staff, especially Aura, receive appropriate training to improve their customer service skills. Your branch team should also undergo extensive training to ensure they are equipped to handle customer inquiries efficiently and professionally."

"It bought my 3rd car with them amazing personal, Claudia the manager is always willing to help, also Aura Acosta MSR is the best I recommend her to any purchase."