Truist,

7694 49th St N, Pinellas Park, FL 33781, United States

"Yari was so great!... she has the most professional service skill!. very helpful n patient!!..."

"Useless location. System was down. Everyone in the branch like a broken record says “our systems are down “. Atm cards don’t work either."

"If I could give zero stars I would. This particular branch has been nothing but inconsiderate, rude and overwhelmingly unhelpful. My Grandmother passed away and her account was listed as still in a Trust, even though she went years ago and removed that, but I digress on that issue. My mother went in with her death certificate and was informed about the Trust by, Lexi Hollander, Relationship Banker. She told my mother they had no information on the Trust but we had to contact them to release account. The only other suggestion was if we didn't know the Trust information we would need a Court order. My Grandmother, knowing it was nearing the end, provided my Mother with a folder full of all contact information etc. In this folder was no information regarding a Trust, as I stated earlier she resolved that issue. We then contacted an Estate/Trust Attorney to assist us in obtaining the correct documentation. We finally received the signed order from the Court releasing the funds in the account to my Mother. She proceeded to go back into the bank and yet again was directed to Lexi. She provided Lexi with the Court order and was informed she needed to bring in the Death Certificate, again. My mother went home retrieved another copy of the Death Certificate, which was already provided during the first encounter with Lexi. (side note: certified death certificates aren't free), she provided Lexi with the Death Certificate and the Signed order form the Court. She was then informed this all had to know be sent to the Legal department and to allow 24-48 hours for a response. Rest of review as photo due to character limits."

"These two people was so rude to me it was sad refused to Help Yari told me after I filled out all my paperwork and she went and asked him for help that I should have brought cash the lady with the gray hair I told her to close my account she doesn't need my services I asked for the supervisor she refused to give me the information your customer services skills suck Yari was very helpful went beyond and out her way to help me I give her a five star I give them 0 Stars ask for their name supervisors name they both refused to give it to me Screaming at old people not helpful extremely Rude Poor Service Yari Is Amazing And Helpful her ATM outside is not work and when I try to use my card inside they told me I should go get cash because their machine wasn't working properly"

"There is 13 dollar monthly fee. The ATMs are useful because the they're open 24 hours every day of the week. This includes holidays such as Halloween, New Year's Eve, Christmas, Easter, Saint Patrick's day, Independence Day and all other holidays. The overdraft fees are brutal. They don't offer overdraft protection."