Capital City Bank

"Outstanding service, this is not our regular branch, however, our service request was handled in a very profoessional manner. Lovely building. Thank you"

"Capital City Bank is a great place to do business because of the employees. They are knowledgeable and care about what they’re doing."

"It use to be a great bank until they made one of the bank tellers a manager name matthew dyal ,he's nasty, arrogant and very unprofessional , and he stay on his phone in his office talking personal calls constantly and he rarely even acknowledge the customer's in the bank seating waiting area that need assistance , and all customer's have taken notice to his erratic bazaar behavior he's not a good candidate for a bank manager"

"I wanted to inform capital city Bank here in starke fl . How amazing one of there bank representatives are . Her name is Kanaya . Her and another Yung lady . I didn't get the yung lady's name that helped me getting my mother's bank statements. I would also like to recommend her as well . You see my mother has a mental disability. Which caused her to get a representative. I tell you it has been one of the hardest thing's I have had to deal with since I was a child . My mother has taken the bank statements out of the mail . Including my personal mail . Thrown them out . I'm missing 2 checks and she cacellled her ssi more than once and we have had to start all over . Again and again. She told me this morning of April 2 2023 that the bankers at capital city Bank told her to take the statements and throw them away. Which she did . I paid 200$ to retrieve all the statements so that if social security had any questions I could provide them with the info. I tell you Mrs Kanaya spoke so respectfully was so very patient with me very professional. She explained to me that my mother could not have talked to any one there THEY only talk to the rep could assure me that the bank would never tell my mother to throw away something so important. I then talked to my mother and she confirmed she's fibbing. Kanaya understood that I was having trouble and gave me the best options to handle the issue at hand . She set me up with on line banking and it was so very helpful. I just thought it to be very important that her team knew how much of a help she was to me and my mother. SHE spoke slowly and made sure I was on a complete understanding about on line banking and the services that I would be receiving. I could clearly hear her and enjoyed working with her to resolve the issues at hand. Thank you capital city for your wonderful customer services and helping with my momma . YoU guys are amazing and i hope you guys never change. Stay blessed my friends."