Ocean Bank 10950 North Kendall Drive, Miami, FL 33176

"In the past several years I have had large CD's, personal saving and a business account with OB. Just to find out my personal savings account was deemed inactive and incurung a $25:a month fee for 16 monthe before it was finaly brought to my attention via a bank statement(firts one in over 16 months). No one informed me of this on my many visits to this branch transacting with the same teller every time. Not one mention of this accout incurring a monthy fee, not one bank advisor calling to inform me of any changes. OB Nd there upper management are THIEVES."

"The people that work in Ocean Bank are nice and friendly. However for any changes on my account I need to go through my 'Bank manager" who changed. I was told I was not allowed to get the bank manager business e-mail. I called several times and left messages and nothing. Transfering money is a pain as well. My other bank reports they transfer money over 3-5 days and the bank received. However, it takes more than 5 days to report. Even if the bank has a balance and you make a bill payment. You may see get a "overdraft fee""

"Have these people ever heard of customer service? That plus their only atm was broken after the rep told me to go use it to try my pin number. When I walked back in to try and resolve the issue the rep simply said to try the card at a Publix. I'll be banking somewhere else from here on out."

"Excellent service, very friendly and professional staff, in special The Vice President Annes E. Rodriguez and her assistant Rosemary Aguilar. Highly recommended"

"I bank at another large bank but I came to make a deposit in a family member’s account and since the moment I walked in, I was being welcomed and greeted by multiple staff from their desks and behind the counter. Extremely friendly and attended me quickly. I was in and out in 2 minutes (if that long). I have never seen customer service like this at a bank!!!"