Brighton 2700 Florida 16, St. Augustine, FL 32092

"HORRIBLE CUSTOMER SERVICE! I was driving through here. The manager July, the worst manager. She watches you like a hawk while you're looking at the jewelry."

"Some of the ladies are nice, some have horrible customer service like Julie. She said she was the manager. She's always mad. I asked for an extra sheet of paper and she inmediately responded with an attitude. She coulve told me with a professional tone that they didnt give paper to wrap the jewerly. Perhaps, you need a different manager. Usually, I go to the one located at the St John's towncenter in Jacksonville and the ladies are always so kind and helpful."

"So I have been shopping here for over a decade. The jewelry selections are wonderful and I can afford the prices. Great place to shop for Christmas and Birthday presents….but the store really needs to retrain its sales associates (Vicky). I am used to purchasing hundreds of dollars in stuff from bags to jewelry. I shop each month!! For years I didn’t even know I’m supposed to be part of a club for my birthday. Good Lord, talk about mishandling a repeat customer! As of late they don’t want to give me bags for my purcases that are gifts going out the door. Really? Oh my! I am stunned at how adamant they get even today in not wanting to even give me a plastic bag!! Let alone no pull string bag. No wrapping in tissue?? What is going on with Brighton? This used to be a dream place to shop in. It’s becoming mediocre!! Good Lord, I don’t want to have to beg a sales associate for a bag?? What horrific customer service. It’s become a nightmare at check out. Very disappointing indeed."

"My first time shopping at the store. Got a handbag for mom's birthday. So far for her one of the best presents of the day. Great quality. Definitely expensive but the one she liked was on sale. So definitely worth it. The ladies were very helpful also."