Helzberg Diamonds

"I had issues with my ring getting repaired at the location. I was really upset with my first experience there and was completely done with the place until my fiancé and I interacted with Cheryl. My first interaction with her she 10000% listened and acknowledged our concerns and made it her priority to fix the issue. She explained everything in detail step by step and answered all our questions. I had a really bad first experience there and then interacting with her completely changed my look on it. My fiancé and I both walked out of there with such relief after talking to her- it really made this process turn around. As a company you should really be proud of your employee Cheryl. She modeled and acted exactly how you would want your employees to act when dealing with customer issues. Thank you Cheryl for helping us out!"

"Helzberg use to be a great jewelry store, not so much anymore. I was in just this past week to get my engagement ring and wedding band cleaned to uphold my warranty (they have to be serviced every 6 months). First off, they dont want to assist you in anyway unless you look “wealthy” enough to be in there. I guess my t-shirt and jeans vibe doesn’t fit their aesthetic. I politely asked to get my rings cleaned and they use to use an ultrasonic cleaner which took a few minutes but I was more than happy to wait for..however this last time, the lady who “helped” me just grabbed my rings took them in back for less than 10 seconds and wiped it off with a cloth. The rings use to come back to me looking brand new..she literally couldn’t be bothered to even wipe them off good. Same employee on a prior visit didn’t even say anything when I walked in. She was associating with her son and his significant other, because she was pulling out baby clothes, showing the couple what she bought for her soon to be grandchild. I walked around for a little bit trying to give her time to wrap up her personal conversation. She never once said ANYTHING, just kept on with her personal matters while at work. Realllllly unprofessional in my opinion. I would have asked someone else for assistance, but she was the only one there, at least out front that I saw. The jewelry is beautiful, but the customer service is below par. If my husband hadn’t bought my engagement and wedding set here, I absolutely wouldn’t return. Do better for your customers."

"Such an unexpected and wonderful experience!!! The store Manager Cheryl Walker went above and beyond to make this visit an exceptional blessing for me!!! My jewelry was repaired on site and I was treated with incredible kindness and grace!! Thank you so much!!!!"

"My fiancé and I purchased my engagement ring and wedding band from Helzberg with Harry as our sales associate. I tried on my ring with a wedding band a few months before we both went back in to purchase, and it was ABSOLUTELY love at first sight. They say, "You'll know when you know," and truly, I just *knew* it was the one! I receive many compliments on my engagement ring and wedding band on a weekly basis (as the sparkle factor is 110% there), and I cannot say enough positive things about our sales associate, Harry... he was beyond accommodating, helpful, and kind throughout the entire ring-buying process. I would definitely recommend Helzberg Diamonds (and Harry) to our friends and family for all of their jewelry needs in the future!"

"I found the most beautiful ring here. Everyone was friendly without being pushy. Yvonne was a huge help. She offered us credit and I went home with the ring. The prices were very reasonable. I also purchased a beautiful tennis bracelet that I wasn't planning on buying but it was a good price and we had the credit."