BMO Bank N.A Branches

"Consistently have mixed experiences here. Some days best service, other days slowest service ever. My least favorite is the other day when the bank MANAGER says you can't take your own cash out bc she doesn't have enough. Doesn't even offer a solution. I wanted 4,000 and she said I could only take $2000. I had to offer for her to keep all of it, and she could write me a bank check and I'd cash it somewhere else. Other days I get to deal with Bruna and she is always helpful, efficient and on point. Just depends on who you get when you walk up I guess."

"Who ever works the last shift 11/14 was absolute the worst customer service. Bank of the west never treated me that way. Gives me even more of a reason not to keep my money with you guys lol"

"Time to revise the opinion about this branch. Most of reviews are from several months ago and are likley about employees who are no longer there. BMO has changed a lot of things in their business model over this year. I am a transitioned customer from another acquired bank and was welcomed into this bank in a very friendly manner. I came inside twice and once to the outside window of the Bonita Springs branch on Bonita Beach Road. The cashiers were mature, professionally dressed & behaving adults, which is no longer to be taken for granted. They treated me with warmth and respect both times. The banker, Bruna, is also friendly yet professional, very patient, and on the top of things. I have received help from Bruna twice now (once over the phone when the transitioned BMO call center was not helpful) and she has given me several pieces of very good advice both times. Bruna is a very knowledgeable banker and looks out for your - customer's - best interests. Also, she can advice one on which accounts have fees and which do not and right now (fall 2023) At this time BMO offers competitive terms compared to the other banks. In other words, disregard bad reviews from 7-12+ months ago, visit a Bonita Springs branch, and seek help from Bruna, if you are not having a positive customer experience."

"Horrible bank.. we’re charged $25 for a checking account unknowingly. We try to solve the issue at the bank , unfortunately the branch manager is in vaccinations and no body is assigned to take over her duties while she is away. That just shows how lame is this branch. When we spoke to the headquarters, we were told the the charges were illegal and went ahead and refund us for $50. There is still $220 remaining and we have to wait till the manager is back. Won’t recommend this branch to anyone?????????"

"Horrible customer service! Came in to open a CD. No one in the bank but employees. No one greets me. A teller asks what I need. I explain, she asks me to sit down. 2 personal bankers never great me or let me know that they will be right with me. I decided to take my money elsewhere as I do not suspect this branch to be open fir the term of the CD"