Florida Family Insurance

"I can’t really comment on the negative reviews I’ve seen but I can tell you my experience. This company has helped us through three difficult times and has always been responsive and honest. They are not the cheapest for homeowners insurance but they have always been there when we needed them. We suffered hail damage to our roof and called them on a Wednesday. By Saturday, OF THAT SAME WEEK, we had a check for damages which covered a new roof (minus the deductible). We also had lightning strike our house and the damage was devastating. TV’s, cable boxes, two HVAC systems, light fixtures, outlets, security system, irrigation system, A/V equipment, and more. We were miserable, stressed and aggravated. We had to deal with the overwhelming process of calling all the various services to deal with the damage. The one shining light was the ease of the claim process with Florida Family. Our agent was empathetic and helpful. We still had a deductible but we didn’t have to deal with a bad insurance company. Replacing and fixing all of those things was awful. But Florida Family was fair to us. I will never leave this company because they supported us in our worst of times. They didn’t question us or give us a hard time. So I will gladly pay their higher premiums because they backed my family when it counted. Florida Family always has our back!"

"I was skeptical about getting as policy through Florida Family Insurance after reading the reviews but the price was half all other agencies and I was willing to take a risk that I wouldn't have to make a claim. I received a cancellation notice two months after paying for a BS reason of "The square footage of the condo unit is below the minimum required per Company guidelines". Well the condo didn't shrink and you would think a smaller unit would be less risk for them. I was surprised I received a prorated check for the 10 months remaining. I hope it doesn't bounce. Stay clear of this Company unless you want to be disappointed."

"I have worked with Florida Family as an insurance agent for many years. We place a lot of business with them for a number of reasons but the main reason is that they pay claims. We have never had one single complaint about them. Let's face it, the reason you have insurance is because you want them to be there when you need them! They are!"

"Florida family has been synonymous with quality claims and fair pricing for over 20 years. In the 15 years I have personally dealt with Florida Family I have had nothing but positive experiences with claims and customer service. In a chaotic Florida insurance climate Florida Family stands strong in the face of adversity and makes good on their promise of coverage. Kudos to the entire team."

"As an independent agent within the State of Florida, I write home policies with several different carriers and my experience with Florida Family has always been outstanding. From customer service to claim response, they make my job very easy. I believe in their product so much, I insure my own home with them!"