Truist

"I understand that there are appoitments, but if I arrive before the bank is there and there is no one there, out of ethics they should not wait almost 20 minutes for the person who has their appointment, but also they do not try to help Hispanic people who do not speak English and they even make fun of it (I witnessed it between the cashier and the office lady) and that is discrimination too, to work with the public they must be more human, otherwise they are not prepared for their work position"

"Worst bank I’ve ever been to, They lie and say they give you things and then just take it out of your account. We never go again"

"If you need to deposit money into an atm, do not come here, because they don't take any. What kind of bank doesn't take deposits ? This bank"

"Awful customer service since the merger. Ir is no longer customer centered SunTrust, that's for sure. No one answers a call at the branch offices and you have to physically go to the bank for help. Forget the 800#. You just get an automated computer and eventually wind up being disconnected."

"This bank and its employees have to be the most rude and obtuse individuals I have encountered. I was waiting outside their Santa Barbara location about 20 minutes prior to them opening at 9am. I had an employee come up request I roll down my window and tell me I can’t park in their parking lot. I replied saying, “I am a customer with your bank and I have checks I need to cash and deposit.” In a rude manor she raised her voice and started yelling at me and became completely unhinged. I have never been spoken to in such an aggressive way for trying to complete bank business. I calmly replied, “Call the police.” She then proceeded to call the police. I spoke to the two officers. They were very pleasant and nice. They agreed with me that this situation was abnormal and that the bank did not have proper signage in place to dictate such a policy. They said they can’t enter the building while people are parked in the lot. Well I watched three employees walk into the bank prior to police arrival and some while they where there when two other customers where parked near me. If this bank didn’t hold my Mortgage then I’d close all my accounts and never use them again. Just really disheartening to see a banking institution and their employees feel like they can yell and scream and call the police on people because it’s their way and can’t even be bothered to have a conversation with a customer and turn to yelling and screaming. ***edit*** I left the parking lot and returned at 8:59 am. They refused to open the lobby for me. They never once tried to have a conversation about what happened or touch base with me to see if I was upset. A gentleman from inside walked up made sure the door was locked and taped two messages on the front entrance doors while looking at me. They posted two signs of cheap printer paper saying, “Our lobby is temporarily closed due to circumstances out of our control.” Now to be clear I was never trespassed or given any reprimand from the police written or verbal. I was well within my rights and conducting myself professionally. I went through the drive through and they handled my transaction, which I might add with a very short temperament. I asked who I could speak to about this situation and expressed how I felt. I was told, “Their is no one you can contact related to regional or branch manager, but we can have CORPORATE SECURITY reach out to you.” I was informed that me waiting in the parking lot was a breach of corporate security policy and they will be reaching out to me. ….. speechless"