Fifth Third Bank & ATM 153 2nd Avenue South, St. Petersburg, FL 33701

"The downtown branch has a major parking problem in their garage. Repeatedly, I’ve attempted to park unsuccessfully due to non customers taking up spaces in the garage. I reverted to taking a chance in a tow space twice. Additionally, I had to leave the branch due to management holding a conversation with staff and not acknowledging my presence waiting. I left not wanting to occupy a tow zone space after several minutes of waiting despite no customers in the bank. The second time I left was the same but due to the only person able to assist was with a customer and the other was on break. Again, I had to leave due to lack of proper parking. This neutral review is a gift since there are quality tellers still at this branch."

"I’m a new client and they entered my social security number wrong. Banker was extremely rude to me and would take no accountability. Manager was apologetic for mistake but still a major mistake that cost me money and time."

"Steven and Nathan took care of my reacurring charge on my debit card that I was confused about. Prompt ,open door, little or no wait time.professional, business like, showed concern and resolved ..Post haste. Teller Dorina always very good,respectful knowledgeable ,fast and friendly. 5 stars hands down. Love going to downtown 5/3"

"I was sadly really disappointed in my experience with this bank and branch overall. I started an account with a promotion back in February and the associate helping me gave me incorrect information (unbeknownst to me) regarding the promotion so months later when I inquired about it, they shared with me that I was given misinformation and would likely miss out on the offer because the rep I had worked with was no longer employed there. After multiple tries to speak with someone over the phone- including a branch manager- over the last couple months and multiple attempts to get answers, I was never followed up with. After a final attempt to make a phone appointment today, I was finally given an answer at least. Nothing could be done for me so I am sadly canceling my account. I had high hopes that my situation would be turned into an opportunity to show excellent customer service and take care of me as a new customer who was clearly given wrong information by a previous bank representative, but sadly it was not. It's really too bad as well because I feel that Fifth Third Bank did not take me seriously as a customer from the way I was treated. My husband and I are business owners and could likely have invested money into a business account had we had a better experience. It's just a lesson that winning a customer with customer service can literally win customers for life. It makes or breaks a business. I must thank Tyler today however who really listened to me and sought to find answers quickly and treated me with utmost respect and kindness out of all the people I had spoken with on the phone previously. Thank you Tyler- it meant a lot that you went out of your way to care for me and my situation."

"I had to cash a check. Fifth Third Bank makes it easy, especially for people like me who are always on the go. I am a contractor so I am in Tampa one day, St Pete the next, then.Davis Island and so on. Finding a Fifth Third is convenient and easy and it's never over a 15 minute wait."