Truist

"I was with Sunbank in the beginning,then changed to SunTrust and now Truist,same great service over the years, would never change to another Bank."

"What a great crew of helpful people. Whether I go through drive through or into the lobby they are great. If I email my personal banker I can get an appointment time certain. Great bank crew."

"PLEASE READ! PLEASE DO NOT DO BUSINESS WITH TRUIST!!!!! I left SunTrust 5 years ago, now known as "Truist" and I am still having problems! They have not changed! Still rude customer service, garbage communication and the most inconvenient policies/banking I have EVER dealt with. They will lie straight to your face and pretend they didn't the following day. ONLINE or IN PERSON. PLEASE AVOID."

"My true rating is not a 1 but a negative 10 If I could give less than a 1 I would. The phone system is awful to start with and that is just the beginning. I have spent countless hours trying to get the issue resolved. by countless I mean 3.50 hours. I was transferred from department to department only to have zero resolution. Truist felt they could just deduct money out of my account 516.00 even though the check was not indorsed. The recipient of the money Space Coast did not receive the check. That is why the check is NOT indorsed. My time is not respect nor is my money. I am now in the middle of a claim that they may or may not give me my money back. As of right now there is 516.00 sitting in a Truist black hole. I know they would never cash a check that I presented to them with out my endorsement. Why is it ok to deduct money from my account on a check that is not endorsed. I feel like my own bank has stolen my money and violated me. Abusive and offensive. My true rating is not a 1 but a negative 10"

"I get to the bank at 845am. At 9 am I walk in and set down waiting for a banker. Thirty minutes go by and an employee walks over to a customer that just walked in (I’ve been setting there since they open). He informs her no banker will be available until after 1pm. No one approached me to let me know I was wasting my time. Also why do they not have enough employees. Terrible bank. Always something. They use my money but don’t have time to do a wire for me? Insane….."