Chase Bank

"This location needs new Management. A Customer walks in, WAITS IN LINE, and is then told the procedure to Wire money and must now go wait AGAIN. How is a Customer who walks into the Branch supposed to know this? Why is there no signage or lobby director? Time is money and my time has been wasted due to poor Management."

"They should really have a sign in sheet, because after waiting for an hour they skipped me with several people and couldn’t figure out who was next just a mess. The tellers will make conversations not about banking with other costumers knowing they have a big line just very unprofessional"

"Chase a banking institution i have no problems with. Ive held my accounts through them sinse 2008 i believe and am certainly not complaining about the account as a whole, rather, the north lakeland chase location. I cannot recall a single experience with this branch that was pleasant, or even satisfactory. Each time ive had to use the inside services of the branch, you almost have to argue with them to even hear you out. The common practice here is to deflect and redirect so that you do not have to burden the tellers / bank staff with having to do more than stand around talking with each other. Yesterday i entered my location. To have some forms for my daughter notarized. The location only has one notary, apparently, and she was off on Tuesdays. Not a problem. I inquired specifically about having to make an appointment and was assured that was not at all necessary. Upon arriving today i was placed in line behind one other customer. Also, not a problem. When it was my turn, wouldnt you know it..someone with an appointment was now next. I needed a few papers stamped with the notary seal. They opened a new account as well as credit cards being set up. Why is your only notary opening new accounts while half of your other staff sit by idly conversing with one another? I ended up walking out as i had already been sitting there for an hour and a half. Completely unacceptable behavior for a professional institution"

"ATM at this particular location is almost always down. The only entrance to their parking lot congested with the line to the fast food next door and also those fast food customers takes the parking spots assigned to the bank several times and are rude. Customer Service inside sometimes is good and others terrible depending in the teller, not too consistent. This has been for some yrs now and stills same or worst."

"I love the customer service of this bank. I most say I’ll give Alexandra Vasquez a A+++ for her customer service skills. I have had always good customer service with Chase Bank but this young lady has outdone everyone in Chase Bank or other banks I have done business with. I’m writing this because employees like her deserve to be recognized and recommend for their excellent professionalism."