Truist

"Seriously…google needs an option for “no stars”. This is, hands down, the WORST bank that I have EVER dealt with. You’ll be ignored or, if you’re lucky, you’ll have the chance to be met with one of their extremely rude and ill-mannered employees. It comes as absolutely no surprise to me that there are so many other poor reviews of this branch and their lack of “damage control” just goes to show that they truly could not care less with how their customers feel. Recently we went in to withdraw money and was told it wasn’t possible because the system was down…okay, sure, technical issues happen; they’re uncontrollable BUT - talking to your customers as though they are garbage is something that IS COMPLETELY within your control. Their lack of empathy is appalling and their lack of professionalism is even worse. Spare yourself. Stay far away from this branch."

"I had 3700 hundred dollars stolen from my business account. And the said to bad its gone. Don't bank here"

"Should've read the reviews for this branch before making the appointment. They offer appointments but when you get there you aren't actually given a meeting with anyone as there is no one to take these designated loan appointments. Was told my the branch manager, who was friendly enough, that the banker would "be back in a few minutes." I sat and waited 10 minutes and left. Why? If you offer appointments then it's important to make sure you can hold those appointments. If I'm supposed to trust that I can manage finances with your company then you better be able to prove I can trust you to have simple time management capabilities as time is far more valuable than money. Won't be returning--at least not to this branch."

"Ever since Truist bought SunTrust out, overseas call centers and 'support' teams basically ignore you. One even claimed an illegitimate charge dispute was being escalated a 3rd time (after stating that nobody had recorded details for the claim) only for another person a week later to tell me that only 2 escalations were even possible in the system. So if they mess up your claim details, they will lie to you and waste your time. Cool. Anyway are switching to a credit union after this."

"This bank is terrible, went to open up 3 business accounts on a Wednesday and the manager was "out". I called on Monday and no one answered the phone so I went down there only to find out the manager was "unavailable" and sent me to the Haile Plantation branch to make an appointment and told I would be called to make sure all my paperwork was in hand. No one called, so unprofessional. They also told me it would take 3 hours! Insane! I went with Chase instead"