Chapman's Fine Jewelry

""Uneducated" per Rhonda, one of the owners... My wife (who is very educated by the way) and I visited their booth last Friday, at Safety Harbor's 3rd Friday and she was interested in a few of their silver charms. One in particular was a rather large leopard but my wife didn't like the chain. We then asked Rhonda if we could try it on my wife's chain. Rhonda proceeded to add it and my wife decided it was a little to big so again, she asked Rhonda to remove it. Well...my wife's chain then broke at the clasp. 1st word out of Rhonda's mouth was that was a cheap chain and no way was it silver. No apology for breaking the chain, no sympathy - really?. Anyways my wife ended up buying another charm and we left. My wife later emailed Rhonda that she was upset and can't believe they did nothing and offered no apology. To top that off, Rhonda ended up calling my wife as a follow-up to the email and proceeded to argue about the chain and stated that she (my wife) is "uneducated" since she did not work in the jewelry trade industry. Well....we are not 10 years old and definitely aware of different grades of silver, platings etc... Granted it wasn't an expensive chain and it's not the point, just horrible customer service. Never again buying from this vendor"