KAY Jewelers 2400 Northeast 49th Terrace, Ocala, FL 34470

"This location is absolutely amazing! I will drive across town specifically to see the staff! Zack and everyone who works here is phenomenal. They helped me pick out amazing jewelry for my mother and are always extremely friendly, educational, and truly so easy to work with. 10/10 would recommend to anyone."

"Awesome store and staff! Zack is professional, helpful and very customer oriented! He goes above and beyond to find the exact item/gift I am explaining to him and within the budget I set. Thank You Zack and Kay Jewlers!"

"First...had to "order" a simple silver chain on 3/9 due to low stock " since Christmas!" Was told I had to pay for whole order- even before receiving- not happy...but did. Next, I was told order would be in by 3/22. I called in 4/3 ( almost a Month since placing my order)and was treated ignorantly by the man who answered. He actually seemed put off by my call. After five minutes he tells me he can't " find" my order. He needed to check with the special order department and that he would help me when he was "able. I paid for an item, IN FULL and now I am made to feel like a BOTHER. Cancel my order. I will go someplace that actually cares about their customers. This was my first PURCHASE in this jewelry store and my LAST!!!"

"Great customer service at this location! I just called with a couple of questions and Jacob was very professional and helpful. I can see how they have the highest ratings on Google! Great job!"

"Jacob is very rude and needs to be trained in customer service. Was it all a bad day or just bad timing? Your employee was running late, you acted aggravated and disgusted that she/he should have been there already... During our exchange of words. You stated you had "11 years experience"... (25 years of being a customer here) Jacob felt the need to express his opinion and try to give an explanation that this is "what happens when you use Affirm" (remember me) I called you on your statement and you were apologetic after the fact. You knew where you were coming from with those words. You should be ashamed and reprimanded. KAY should be embarrassed and consider you a liability. I've called and spoken with your "headquarters" and I have my label. Thanks. Have a great day."