Zales 5100 North 9th Avenue, Pensacola, FL 32504

"Jade has made this experience everything! Her kindness and professionalism assisted me in picking out the perfect ring for my future wife. Jade is extremely knowledgable and went above and beyond during my visit! Thank you sooo much for your help!"

"I initially visited the store only to get my finger sized, but thanks to Jade's expertise and guidance on various ring styles and shapes, I left feeling truly grateful for her exceptional assistance. She educated me not only looking at rings online but trying them on which made a huge difference! Thank you for providing top-notch service it made my experience unforgettable."

"Madelyn helped me & my fiance pick out my wedding band today & I am absolutely over the moon with what we found! A million thank yous to Madelyn for her positive energy & helpfulness. We will continue to come back to this store to see her & pick out more perfect pieces!"

"In my recent experience with Jade, who holds the position of manager, I found the customer service provided to be highly disappointing. There was a noticeable condescending tone and an overall lack of interest in catering to my needs, which made it apparent that Zales The Diamond Store did not prioritize or value my business. It is worth mentioning that I am not one to return items, but the actions of Jade left me with no alternative. Consequently, I have decided to discontinue my relationship with Zales. However, I must acknowledge that I am obligated to visit the store for my 6-month inspection, otherwise I would have no intention of setting foot in there again. I welcome corporate to contact me to discuss this matter further."

"Jade and Hannah made our visit fun, and were so helpful in making our day special! My husband's ring is still coming in but we were able to have mine ready and it's beautiful. Great payment options to help your budgeting."