Charter Van Lines 7301A West Palmetto Park Road, Boca Raton, FL 33433

"DO NOT USE THIS COMPANY!!! They lie to get your business and then subcontract it out and do not help once you have paid! I have an email from them saying best to worst case is 1-10 days for delivery but most likely 2-4 days for such an easy route….. It’s been over two weeks and they haven’t even reloaded my stuff onto the 18 wheeler that I didn’t know about! Charter said I was sharing a truck with another nearby family moving over one state from me? The trucking company tells me they have 21 BUSINESS DAYS?! I never would have signed up for that!! Today I was told another 1-5 days and of course no one at charter has answered their “customer service” line. I’ve spent an hour on hold already….. listening to Don’t worry be happy playing?!!!"

"DO NOT at any cost book a service with Charter van lines. After confirming several times with me that my deposit was fully refundable, it took the company over one month and 4 separate calls to customer service to finally provide me the refund. After promising me a refund within 24 hours three separate times, the company ONLY provided the refund after I threatened to submit a complaint with the Better Business Bureau and the Florida Department of Consumer Affairs. Trust me - it is not worth it to use this company, pay a little extra for a reliable brand."

"DO NOT USE THIS MOVING COMPANY. Took 37 days to get my move! Called them multiple times and all I got was "move is delayed". No explanation, no delivery date, no common courtesy, nothing. This company in unprofessional in every aspect. They are unethical, untrustworthy, deceptive and the worst company I have ever dealt with. If I could give negative stars I would. Total nightmare. They sub contract out to companies with horrible reviews and DO NOT CARE. They wipe their hands of the entire move, do not return calls and care zero much about their customers. SERIOUSLY, run from this company!"

"Charter Van Lines was very professional with my move. I knew nothing about moving and never moved to another state and they were aware that i knew nothing about out of state moving. They educated me on everything i needed to know gave me a great price, in which i was kinda nervous about because of other moving nightmares ive heard of in the pasted . The day i was moved i saw that everything they promised they delivered on! This is a company i would recommend to anyone wanting to move. Professional, great value for incredible service, super nice and communicated with me the whole way. Thank you so much Charter Van Lines!!!!!"

"Horrible experience, for pickup I was told I would have 24 hour notice, they called me 20 minutes beorrr. I was told it will be one price by Bobby, came out to $500 more for the exact amount do stuff I mentioned, Then it came a week late, and everything damaged including my $2,000 peloton that we packed for me, worst experience ever, never use this company"