Monarch Shipping Company Ltd.

"BEWARE OF THIS COMPANY! First off they gave us a container with several leaks in it… secondly they take people’s money with no intention to ship containers in a timely manner. It has been almost 1 year since they’ve been holding a container for shipment to Haiti. We’ve been very patient with this company however, They keep pushing back the shipment dates and are making no efforts at all to provide quality service. They make excuses for themselves and are not willing to compromise with their clients. We will be getting a lawyer. Please do NOT use this company. I can’t stress this enough!!!"

"In early November 2021, our non-profit organization booked shipping for the transport of a 1998 Dodge Ram Pick Up to our mission projects. On February 12th, 2022, the vehicle was still sitting at the port in West Palm Beach. This company refused to give us a refund despite the cause of the delay being their responsibility. The company has poor communication with its customers! I highly recommend not using this company if you are non-profit trying to help people. This company is unsympathetic and lacks the professionalism to handle crucial and vital cargo. We lost nearly $1,000 and 3 months of wasted time. When we asked for a refund, they're response was to give us a $500 credit on our next shipment. I will never use them again. So, the $500 credit is worthless. They claimed the rest of our money was for a storage fee! Run from this company!"

"Monarch Shipping is the worst shipping company in Florida. I wish I could give it zero stars. I don’t understand why Haitians used this company to send cars to Haiti, as a matter of fact, anything . They lack respect for their customers ( I mean Haitians); their business is supported by the Haitians in WPB; however, they do not provide a seating area and you have to wait on a dirty bench while they seat in their comfort inside. I urge the Haitian community not to use Monarch due to the disrespect they vividly show us daily. None of their employees are respectful. I want to know if the Haitians community stop shipping with them how would they manage the business. I think it is time for us Haitians to stand against the abuse of this terrible company. India started their revolution in a foreign country and it is time we start showing the world a different face of who we are."

"Shout out to Monarch Shipping! I have been coming here for years at least four time a year to send supplies to Haiti. And they are amazing. My shipment is all on time and I never have a problem. They recently made some upgrades to the yard and it’s pretty cool. I always deal with Tony and he’s always on point with everything. Great customer service! If you have an issue ask for Tony. The guys that works there is very helpful if you need help just ask.... I really appreciate this place the price is right and they get stuff to my family in Haiti when they need it. Thank you!"

"In 2014, I shipped a vehicle to Haiti with Monarch Shipping. I have loaded the vehicle with merchandises that costed me $7000+ US. The vehicle arrived in Haiti without any damage. However, I have lost everything that I put inside the vehicle. when it comes to customer service, on a scale of 0-10, I would give Monarch Shipping a 2. The speak to customers like they would probably speak to a servant. They need to have respect to customers for without them they will be out of business."