Estes Express Lines

"Delivery dry van load . In and out in 1 hour. Stayed overnight right before the gate. No problem. Friendly people. Great Delivery experience."

"Multiple delivery dates promised and no show. I had to follow up every time. Couldn’t find the shipment then couldn’t deliver it because they put it on a truck that can’t offload it properly only to deliver it again on same truck. Ultimately the load fell off the lift gate into the parking lot because the same truck couldn’t handle offloading it due to size of which me and the team had to help move it to the sidewalk and bring it in piece by piece and dismantle a huge crate on a sidewalk. No communication between scheduling and dispatch, never made the appointment times promised and then I had to call to ask if they were delivering that day. Seriously please get it together. If you can’t deliver something then let the customer know. If you can’t make the appt let the customer know. If you are running past the appointment time let the customer know. Communication could have easily avoided all of this. To have a customer wait around and not show up over 4 hr time slots given and multiple days is just wrong. Then to deliver it on the same truck you couldn’t do before only to have it fall off the truck is just wrong."

"My package sat for 4 days before pick up in Indiana. When I emailed and asked why it was sitting I was told it was because of weather, even though the snow had only started that day. There was no explanation provided for why it sat at the sender's location for the three days prior. Then, I called and emailed nearly every day because we needed the package as soon as possible. I was told the receiving location (jax) would be notified and that the package would be moved as quickly as possible. Instead, upon arrival it sat at the warehouse for a week, A WEEK, while the company called the sender's phone number over and over to try to schedule delivery to the sender! All the while Estes had my email address and phone number (because I had been in repeated communication with them about the package) yet they refused to use it, for some reason, to schedule delivery. I was lied to by various personnel, literally every step of the way. This company is the worst shipping company I have ever dealt with, and I would recommend them to absolutely no one. I wish I could give zero stars."

"Somebody over there needs to get their act together. My 65 year old mother had a giant heavy dented and busted up pre-built metal cabinet delivered to her by Estes. She rejected it and said return to sender (Home Depot) and got a refund. Then a week later THE SAME DENTED CABINET was delivered to her AGAIN, with the same dents and a note on it reading "Item rejected by customer" and now another week has passed and even though the ACTUAL replacement isn't due until March 1st, Estes moving company is saying it's here. She called Home Depot Headquarters in Utah and had gotten a refund and was told to do just that. Reject it if it was damaged. The driver said "We can't show you our goods you have to pay to ship it back" which is not what she was told by Home Depot. Now they claim to be delivering the new repaired cabinet AND I SWEAR this had better not be the same dented cabinet a third time since this is giving my poor old mother heart palpitations and the stress is LITERALLY KILLING HER. You need to respect your customers and communicate better and KNOW if you're sending someone something they rejected."