UPS Customer Center 4255 James E Casey Drive, Jacksonville, FL 32219

"I've ordered products from Amazon on numerous occasions. Often, it's a one day delivery window according to information provided by Amazon. Whenever Amazon chooses to use UPS as the courier, somehow, my orders end up being delayed and rescheduled for delivery, sometimes once, sometimes as much as three times. This is not an acceptable business practice for any business. When it comes to customer service, customer satisfaction is paramount."

"I usually don’t leave reviews but my experience with this customer care center went above and beyond! I requested a hold package due to it being delivered to the wrong address but it still went into a ‘Out for Delivery’ status… a UPS Customer Center representative called me and advised of this and gave me OPTIONS to either pick it up at my earliest convenience or to possibly meet up with the driver to get my package. Unheard of!!! I ended up getting my package and a huge crisis was completely avoided. I am so grateful to UPS and shoutout to the wonderful UPS driver!!!"

"If I could give zero stars, I would. Nowhere else, have I ever seen such bad customer service in my life. The staff was rude, lazy, hostile, and incompetent. They never even attempted to help my husband find his package with medical supplies that were needed. We spoke to the 1-800 number that said the package would be at the James Casey location, in Jacksonville. The staff couldn't even be bothered to attempt to find a package at their facility. Staff was more concerned with closing the building than doing their jobs. I have read through the reviews for this location and I have seen many similar stories. I would say NEVER USE THIS UPS STORE !!! DON'T USE UPS, USE FED EX!"

"You better hope you don't miss your UPS driver, this place is a total mess. We were told to be here to pick up our item because the driver didn't deliver our item. We spoke to UPS and arranged to pickup our package at 7:45 we've been here for over an hour and a half waiting with everyone in the photo I took. Service is slow and no one motivated to make things move faster. There seems to be no Manager on duty to even deal with. The customer service agent has no customer service skills at all. UPS corporate will be called."